LaToya Marsh
Atlanta,GA
Summary
Accomplished Office Manager/Dispatcher with a proven track record at Sanders & Co. LLC, adept in office management and customer relations. Streamlined operations by enhancing office efficiency and fostering team productivity, demonstrating exceptional organizational skills and a commitment to confidentiality. Excelled in conflict management, ensuring smooth team dynamics and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Office Manager/Dispatcher Office Assistant
Sanders & Co. LLC
11.2019 - 10.2024
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
Dispatcher Office Assistant
Asano Logistics LLC
03.2023 - 04.2024
- Directed dispatching, routing, and tracking of 7 fleet vehicles.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
- Maintained updated and detailed records of calls in physical and electronic database.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
Education
Associate of Science - Business Administration
Florida Metropolatian University
Orlando, FL05-2009
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Payroll processing
- Document management
- Clerical support
- Relationship building
- Staff hiring
- Conflict management
Timeline
Dispatcher Office Assistant
Asano Logistics LLC
03.2023 - 04.2024
Office Manager/Dispatcher Office Assistant
Sanders & Co. LLC
11.2019 - 10.2024
Associate of Science - Business Administration
Florida Metropolatian University
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