Amanda Rodriguez
Park City,IL
Summary
Customer service professional with 20+ years of administrative experience across client-facing environments. Known for clear communication, fast issue resolution, and accurate documentation. Delivers tailored solutions that align with changing client needs and service standards.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Insurance Sales Representative
J.A. Palminteri Insurance Agency Inc
Highland Park, Illinois
05.2003 - Current
- Guided clients in selecting tailored insurance coverage to meet specific needs.
- Collaborated with underwriters to assess risk and ensure accurate policy issuance.
- Delivered exceptional customer service to strengthen client relationships and improve retention.
- Conducted policy reviews to ensure appropriate coverage for clients' evolving needs.
- Managed client documentation and new client onboarding records.
- Researched underwriting guidelines to determine eligibility for specific products.
- Assisted in researching and resolving claims for clients.
- Provided advice on risk management strategies.
- Followed up on unpaid policies to reduce policy lapses/cancellations.
- Investigated customer complaints related to billing errors or misapplied payments.
- Completed day-to-day duties accurately and efficiently.
Special Education Aid
North Shore Special Eduction District
Highland Park, Illinois
12.2001 - 06.2003
- Collaborated with teachers to enhance classroom activities tailored for special education students.
- Guided students in building social and academic skills through targeted support.
- Arranged and customized learning materials and resources to foster inclusive learning for individual needs.
- Implemented behavior management strategies to promote positive classroom environments.
- Facilitated student development of positive behavioral habits through positive reinforcement.
Education
Highland Park High School
Highland Park, IL06-2002
Skills
- Account management
- Customer service excellence
- Effective communication skills
- Business development strategies
- Attention to detail
- Risk management
Certification
- State of Illinois Insurance License
Health, Life, Property and Casualty
May 2004 to current
Affiliations
- The Chapel, Libertyville IL
Volunteered in Chapel Kids
2017-2020 - Waukegan Dolphins Swim Team, Waukegan IL Treasurer and Fund Raising 2021-2023
Timeline
Insurance Sales Representative
J.A. Palminteri Insurance Agency Inc
05.2003 - Current
Special Education Aid
North Shore Special Eduction District
12.2001 - 06.2003
Highland Park High School