Amanda Rodriguez Alfonso
Houston
Summary
Bilingual (English/Spanish) professional with 8+ years of experience in customer service, team leadership, training, and administrative support. Highly organized, detail-oriented, and skilled in handling confidential information, documentation, and client communication.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Aldi
Spring, TX
05.2021 - Current
- Train and onboard new employee; act as peer coach and shift lead
- Maintain accurate records, schedules, and daily reports
- Support management with operations, inventory and documentation
- Managed inventory levels, performing regular audits to minimize stock discrepancies.
- Assisted in budgeting and financial planning activities to align with company goals and objectives.
- Collaborated with management to optimize workflow processes and improve operational efficiency.
Area Manager
Amazon
Sunrise, FL
08.2019 - 04.2021
- Maintained accurate documentation and workflow tracking
- Assisted in training new employees and ensuring compliance, with procedure procedures
- Led cross-functional teams to streamline operational workflows and enhance productivity.
- Implemented process improvements that reduced operational delays and increased efficiency.
Sales Associate
IKEA
Miami, FL
01.2017 - 06.2019
- Assisted customers with product decisions and issue resolution
- Maintained records, processed transactions, and handled orientation
- Collaborated with management to meet store performance goals
Event Coordinator
Miami Outboard Club
Miami, FL
05.2013 - 12.2016
- Coordinated events
- Developed event budgets, tracking expenses to optimize resource allocation and reduce costs.
- Managed event logistics and operations.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
Education
Bachelor of Arts - Finance
University of Houston
Houston, TXSkills
- Client Intake & Communication
- Microsoft Office (Word, Excel, Outlook)
- Calendar & Deadline Management
- Team Leadership & Training
- Bilingual: English & Spanish
- Conflict Resolution
- Time Entry & Record Keeping
Timeline
Assistant Store Manager
Aldi
05.2021 - Current
Area Manager
Amazon
08.2019 - 04.2021
Sales Associate
IKEA
01.2017 - 06.2019
Event Coordinator
Miami Outboard Club
05.2013 - 12.2016
Bachelor of Arts - Finance
University of Houston