Amanda Rogers
Zionsville,IN
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities.
Overview
8
8
years of professional experience
Work History
Patient Care Technician
DaVita
Grand Rapids, MI
08.2022 - 01.2024
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Administered prescribed medications under the supervision of a Registered Nurse.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Ensured that all medical equipment was properly maintained and sterilized.
- Explained treatment procedures to patients and their families.
Patient Care Technician
Biolife Plasma Services
Grand Rapids, MI
01.2022 - 08.2022
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
Barista
Starbucks
Grand Rapids, MI
05.2016 - 01.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Education
High School Diploma -
Forest Hills Central High School
Grand Rapids, MN05-2015
Skills
- Information Protection
- Vital signs monitoring
- Basic nursing care
- ADL support
- Catheter Care
- Meticulous attention to detail
- Word Processing
- Strong interpersonal skills
- QuickBooks expert
- Data Entry
- Customer service excellence
- Customer Service
- Complaint Handling
Timeline
Patient Care Technician
DaVita
08.2022 - 01.2024
Patient Care Technician
Biolife Plasma Services
01.2022 - 08.2022
Barista
Starbucks
05.2016 - 01.2022
High School Diploma -
Forest Hills Central High School