Amanda Rogers
Rock Hill,SC
Summary
Talented Executive Director experienced in developing and managing staff, budgets and programs to achieve results. Offering more than 20 years of experience at a management level. Applies skills in ministry, leadership, mentoring and training to motivate organization's members in meeting organizational mission and program goals. Successfully raises public awareness about community-based programs and services.
Overview
7
7
years of professional experience
Work History
Executive DIRECTOR
Roger’s Family Trucking LLC
07.2022 - Current
- Developed and implemented strategic plans to ensure organizational growth and development.
- Provided oversight of all departments to ensure compliance with established policies and procedures.
- Created a collaborative environment that fosters innovation and encourages employee engagement.
- Organized regular meetings with board members to discuss progress on initiatives and solicit feedback.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Developed marketing strategies to promote the organization's mission throughout the community.
- Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
- Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
- Informed board and committee about trends, issues and activities to facilitate policy-making.
- Reviewed and approved annual operating and capital budgets for company.
- Assessed potential collaboration opportunities to enhance organizational value and improve efficiency.
- Implemented procedures to create competitive advantage in market.
- Implemented quality metrics to track business needs and lead diverse projects.
- Successfully improved employment turnover through creating incentive and training programs.
Office Manager
Senior Helpers
11.2021 - 01.2022
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Practice Manager
Providence Care
05.2017 - 10.2021
- Developed and implemented new patient registration processes to streamline workflow.
- Maintained financial records, including billing and accounts receivable and payable.
- Coordinated staff recruitment, training, and scheduling activities.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
- Managed vendor relationships for supplies and services related to the practice.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
Education
Bachelor’s - Business Management
Western Governors University
01-2022
Associate - Accounting
York Technical College
01.2000
Skills
- Ability to work under pressure and meet deadlines
- Confidently speak in public
- Delegate effectively
- Understands others feelings
- Self-confident
- Vendor negotiation
- Computer skills
- Adobe
- Microsoft Office: Excel, Word, PowerPoint, Publisher, Outlook, Lotus Notes
- QuickBooks
- 10 key
- 50 wpm
- Windows 10 and 11
- Extremely fast learner on any software program and remarkable with all forms of technology
- Vendor Relations
- Marketing
- Program Management
- Contract Management
- Report compilation
- Financial Management
- Operations Management
- Human Resources
- Fundraising
- Business Development
- Quality Control
- Stakeholder Relations
- Staff Management
- Data Interpretation
- Community Engagement
- Strategic Planning
- Case Management
- Communications strategy
- Budgeting and financial management
- Talent management and staffing
- Team leadership, training, and development
- Coaching and counseling
- Government relations
- Senior living management
- Program Leadership
- Media Relations
- Compliance and regulations
- Speechwriting
- Profit and loss statements
- Partnership Development
- Corporate Governance
- Outreach Programs
- Innovation and Creativity
- Social Media
- Business Management
- Business Planning
- Project Management
- Sales management
- Public Speaking
- Client Services
- Crisis Management
- Operational planning
Timeline
Executive DIRECTOR
Roger’s Family Trucking LLC
07.2022 - Current
Office Manager
Senior Helpers
11.2021 - 01.2022
Practice Manager
Providence Care
05.2017 - 10.2021
Bachelor’s - Business Management
Western Governors University
Associate - Accounting
York Technical College
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