Alyssa Serna
Billing And Customer Service
Avondale,AZ
Summary
Detail-oriented and methodical customer service offering 12 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Billing Specialist
JSL Family Trucking, LLC
Buckeye, United States
12.2014 - Current
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Used data entry skills to accurately document and input statements.
- Received and sorted mail, prepared packages for delivery and scanned documents.
- Responded to customer concerns and questions on daily basis.
- Delivered comprehensive tax documentation required for accurate individual and corporate returns.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
Cashier
Walmart
Glendale, AZ
08.2010 - 12.2014
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked personal identifications during alcohol and tobacco sales.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed customer refunds and exchanges according to established guidelines.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Inventory Associate
Walmart
Glendale, Arizona
08.2010 - 08.2014
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Managed inventory storage in clean and organized fashion.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Maintained inventory count, tracked usage and documented variances.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
- Placed orders for new supplies based on established needs and special circumstances.
- Completed scheduled audits with efficient and accurate approach.
Vision Center Associate
Walmart
Glendale, AZ
08.2010 - 08.2014
- Recommended specific frames, lenses and lens coatings to suit client needs.
- Prepared patients for eyesight examinations by noting family medical histories, discussing vision problems and concerns and verifying insurance provider coverage.
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- Explained benefits and features of available current eyewear to meet patient needs and preferences.
- Optimized schedule and enhanced patient safety by maintaining clean, safe and well-organized examination rooms.
- Provided clerical and administrative assistance to maintain optimal patient flows.
- Created plans and communicated deadlines to complete projects on time.
Education
High School Diploma -
Independence High School
Glendale, AZ 08.2006 - 05.2010
Skills
Collection practices
Month-end closing procedures
Records organization and review
Billing systems and software
Customer service support
Financial report creation
General accounting
Quickbooks mastery
Timeline
Billing Specialist
JSL Family Trucking, LLC
12.2014 - Current
Cashier
Walmart
08.2010 - 12.2014
Inventory Associate
Walmart
08.2010 - 08.2014
Vision Center Associate
Walmart
08.2010 - 08.2014
High School Diploma -
Independence High School
08.2006 - 05.2010