Adhered to HIPAA confidentiality requirements by safeguarding files.
Maintained accurate records of client interactions using an electronic health record system.
Provided mental health support services to members and families.
Attended training seminars related to mental health topics such as trauma-informed care, substance abuse.
Monitored client progress toward meeting goals outlined in their treatment plan.
Assisted clients with conflict resolution strategies and anger management techniques.
Provided transportation assistance for clients who needed help getting to appointments or other necessary locations.
Provided emotional and psychological support to clients in crisis situations.
Encouraged clients to express feelings and discuss happenings in life to help client develop insight into themselves and relationships.
Liscenced Nursing Assistant
Banner Boswell Medical Center
Sun City, AZ
03.2015 - 10.2020
Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
Provided crisis intervention and de-escalation techniques to help manage patient behavior.
Actively participated in continuing education programs related to mental health care delivery.
Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
Conducted hypodermic injections following hospital procedures.
Developed basic strategies to promote patient safety, wellness and independence.
Licensed Certified Nursing Assistant
Nightingale Home Healthcare Inc.
Phoenix, AZ
02.2013 - 03.2015
Helped clients stay happy and healthy by providing mental and emotional support.
Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Provided entertainment and companionship through conversation, reading, and board games.
Assisted family members in understanding how best to provide care for their loved one at home.
Provided emotional support to patients who were dealing with difficult diagnoses or end-of-life situations.
Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
Emergency Medical Technician
Goodland Regional Medical Center
Goodland, KS
07.2007 - 09.2012
Monitored patients from scene to hospital transfer while conducting in-transit care.
Evaluated illnesses or injuries to establish and prioritize medical procedures.
Administered first aid treatment or life support in prehospital settings.
Provided emotional and psychological support to clients in crisis situations.
Observed safety protocols when working with potentially violent or suicidal individuals.
Responded promptly to crisis calls from clients or family members.