Crystal Roland
KANSAS CITY,KS
Summary
Dynamic and compassionate Mental Health Support Worker with a proven track record at Sails Group, enhancing patient safety and well-being through effective crisis intervention and psychosocial rehabilitation. Skilled in medication monitoring and developing empathetic client relationships, I significantly improved patient satisfaction and goal achievement. Certified in CPR/AED, my approach integrates rigorous safety assessments with personalized support, fostering substantial progress in patient recovery.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Mental Health Support Worker
Sails Group
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
Developmental Disabilities Supervisor
Options Services Inc
10.2018 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced team efficiency through the development of streamlined workflows.
Certified Nursing Assistant
Pinnacle Ridge Nursing and Rehab
09.2009 - 08.2013
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Certificate Of Technical Studies - Certified Nursing Assistant
Brown Mackie College
Colorado Springs, CO05.2000
Diploma - Gender Studies
Palo Duro HS
Amarillo, TX06.1994
Skills
- Medication monitoring
- Social skills training
- Self-care techniques
- Psychosocial rehabilitation
- Individualized service plans
- Residential support
- Client engagement
- Anger management
- Boundary setting
- Goal development
- Medication administration
- Client support
- Developing relationships
- Behavioral management
- Progress monitoring
- Patient evaluations
- Care delivery
- ADL assistance
- Patient advocacy
- Patient evaluation
- Patient support
- Tracking client progress
- Client goal planning
- Skill building
- Confidentiality
- Safety and risk assessments
- Stress management techniques
- Client advocacy
- Mental health assessment
- Certified in CPR/AED
- Heartsaver first aid
- CPR/AED
- Community resources
- Heartsaver CPR AED
Certification
Certified Nursing Assistant/Medical Assisting/Medical Technician/Home Health Aid/ Range of Motion
Timeline
Developmental Disabilities Supervisor
Options Services Inc
10.2018 - Current
Certified Nursing Assistant
Pinnacle Ridge Nursing and Rehab
09.2009 - 08.2013
Mental Health Support Worker
Sails Group
Certificate Of Technical Studies - Certified Nursing Assistant
Brown Mackie College
Diploma - Gender Studies
Palo Duro HS
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