Amanda Ross
South Hill,WA
Summary
Passionate leader with over 15 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
7
7
years of professional experience
Work History
Store Manager
Nordstrom Rack
06.2022 - Current
- Supported diverse team of 50+ employees and developed and promoted key leaders into bigger roles
- Cultivated environment of strong customer service and culture through strategic teaching and coaching
- Delivered healthy top and bottom line results, ending #2 in Western Washington district to sales plan and exceeded EBIT and Gross Margin plans
- Built impactful relationships and partnerships with peers and other business partners, including leading Western Washington Talent Committee
Store Manager
Nordstrom Rack
07.2020 - 06.2022
- Supported team of 35+ employees and developed and promoted key leaders into bigger roles
- Brought Nordstrom culture and best practices to a remote market and upheld and elevated the Nordstrom reputation to the community
- Voice of the Customer winner, 2 consecutive quarters
- Launched and executed Fulfillment for Nordstrom Racks and delivered top metric results in Nordstrom Rack BU for 14 consecutive months
Interim Store Manager
Nordstrom Rack
06.2020 - 07.2020
- Reopened store after Covid closures, creating a stable environment in times of uncertainty
- Upheld service standards while following public health and safety mandates to ensure employee and customer safety
- Executed company initiatives to improve results and drive top line sales
Assistant Buy Planner, Women's Outerwear
Nordstrom
02.2018 - 06.2020
- Served as peer mentor and coach for Merch Analysts and other Assistant Buy Planners, supporting onboarding of new team members across pod and division, including being a subject matter expert for Allocation in Women's Apparel
- Owned in season business management including collaborating with internal and external partners to drive results and mitigate liabilities, using data as well as store and customer feedback to influence future actions
- Strategically managed critical KPIs including Open to Buy for current and future seasons through building supplier and category plans, creating customer choice recommendations, bulking and writing orders, and negotiating to drive increased productivity and profitability
- Directly supported multiple "Strategic Suppliers", including the #1 brand in Women's Apparel for Q4 and navigated through complex partnerships to align on common goals
Divisional Retail Merchandiser Women's Apparel
Nordstrom
10.2016 - 02.2018
- Supported 14 stores across 6 states and worked to build consistency and best practices across region through partnerships with store and regional leaders
- Acted as the liaison between NMG and Stores and used influence and style flexing to push initiatives forward to a variety of audiences up and down the pyramid
- Taught Women's Apparel division specific selling and service focusing on people, product, and presentation as well as building partnerships throughout the store to better serve the customer
- Worked on committees to establish best practices in merchandising and improve the customer experience, including spearheading the "SuperWAP" initiative and rollout within region, a strategy to break down barriers across multiple divisions and areas of the business
Skills
- Partnership Building
- Team Development
- Customer Service Management
- Strong Communication and Collaboration
- Results Driven
Timeline
Store Manager
Nordstrom Rack
06.2022 - Current
Store Manager
Nordstrom Rack
07.2020 - 06.2022
Interim Store Manager
Nordstrom Rack
06.2020 - 07.2020
Assistant Buy Planner, Women's Outerwear
Nordstrom
02.2018 - 06.2020
Divisional Retail Merchandiser Women's Apparel
Nordstrom
10.2016 - 02.2018