John Saucedo

Responsible for profit and loss, sales, and customer experience.

• Inventory trained, training inventory, and merchandise ready.

Leadership development with management, leading teams through change. Teaching and training.

Customer service, great communication, and a people person.

Loss prevention training.

Responsible for service orders, system support equipment.

Very fast learner, adaptable to change through the process.

Leadership through policy.

Great with time and attendance. Responsible for holding accountability for time and attendance company policies.

Vendor trained to scan in merchandise inventories and products.

• Cold chain trained. FIFO, first in, first out trained.

•Salaried manager, food safety certified.

Refrigeration cold chain training.

•Key holder trained to open and close businesses.

Multitask-oriented.

Community volunteers serve the community.

• Donation-trained shipping and receiving.

Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision

• Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis

• Developed and executed marketing campaigns to increase brand awareness and attract new customers

• Managed a team of 30 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction

• Optimized inventory control processes to minimize stockouts while reducing excess inventory by 5%

• Analyzed sales data and market trends to identify opportunities for product assortment optimization

• Collaborated with vendors to negotiate favorable pricing terms and maintain strong supplier relationships

• Implemented cost-saving measures that resulted in an 15% reduction in operational expenses

• Ensured compliance with company policies, procedures, and safety regulations at all times

• Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment

• Developed employee schedules based on business needs while effectively managing labor costs within budget constraints

• Implemented customer service initiatives that improved overall satisfaction ratings by 97%

• Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation

• Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making

• Develops and executes a retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Coordinates with the Retail District Manager to develop and implement strategic plans to help drive donations.
• Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve the bottom line sales budget against targets.
• Ensures payroll costs and operating costs are managed to budget.
• Ensures team members deliver excellent customer service to donors and customers.
• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Partners with community businesses and organizations to promote Goodwill's mission.
• Maintains regular and consistent in-person attendance.
• Served as a goodwill ambassador to the community.
• Transferred to many different stores to assist with coverage and district tours.
• Covered shifts at different stores at any moment due to business needs.
• Ensures that all team members are well-trained and fulfill their duties and responsibilities.
• Ensures that Donation Attendants demonstrate excellent customer service in receiving donations, and that those donations are sorted and prepared for processing.
• Ensures that the Production Team processes, prices, and displays products per company standards, and to achieve store goals.
• Under the direction of the Retail District Manager, partners with other store locations to allocate donations, team members, and leadership to maximize area performance.
• Ensures that team members are operating according to company standards and procedures.
• Must have reliable transportation in order to perform daily tasks, such as dropping off the bank deposit, helping at other stores, and attending personal training and teaching.
• Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.). To further business goals and ensure compliance with applicable policies, procedures, and regulations.
• Builds a high-performing team.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of team members.
• Ensures that the Assistant Store Manager effectively manages the performance of Retail Store Associates.
• Plays a critical role in driving company culture change efforts and change management processes.
• Models' Goodwill Core Values are Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties as assigned.
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision.
• Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis.
• Developed and executed marketing campaigns to increase brand awareness, and attract new customers.
• • Managed a team of 30 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction.
• Analyzed sales data and market trends to identify opportunities for product assortment optimization.
• Collaborated with vendors to negotiate favorable pricing terms and maintain strong supplier relationships.
• Ensured compliance with company policies, procedures, and safety regulations at all times.
• Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment.
• Developed employee schedules based on business needs while effectively managing labor costs within budgets.
• Conducted regular store audits to assess visual merchandising standards, and make necessary adjustments for optimal presentation.
• Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.