Amanda Ross
Miami,FL
Summary
I’m a 23 years old with experience in customer service, dispatching, and front desk operations. I have strong organizational and problem-solving skills, allowing me to handle customer interactions efficiently and ensure smooth operations.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
The Tony Hotel
Miami Beach, FL
03.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Dispatcher
SkyPostal
Doral, FL
10.2022 - 06.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 2 vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Answered phone calls and responded to customer emails.
Customer Service Officer, Operations Department
SkyPostal
Doral
02.2022 - 09.2022
- Respond to emails and solve problems
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
Process Worker
SkyPostal
Skypostal
08.2021 - 02.2022
- Prepared, boxed, and staged outgoing shipments.
- Weighed and measured items to prevent waste and meet quality standards.
- Supported production needs by performing routine tasks using standard procedures and equipment.
Processor
Filthy Food
Miami, FL
06.2021 - 08.2021
- Prepared, boxed, and staged outgoing shipments.
- Maintained accurate records to enable processor activity and performance monitoring.
- Operated and serviced processor equipment to maintain production output.
Customer Service Cashier
McDonald's
Hialeah, FL
10.2019 - 03.2021
- Working under pressure
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Hialeah High School
Miami, FL05.2020
Skills
- Customer service
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Credit and cash payments
- Guest relations
- Front desk management
- Microsoft office
- Dispatching procedures
- Route planning
- Routing orders
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Front Desk Agent
The Tony Hotel
03.2024 - Current
Dispatcher
SkyPostal
10.2022 - 06.2023
Customer Service Officer, Operations Department
SkyPostal
02.2022 - 09.2022
Process Worker
SkyPostal
08.2021 - 02.2022
Processor
Filthy Food
06.2021 - 08.2021
Customer Service Cashier
McDonald's
10.2019 - 03.2021
High School Diploma -
Hialeah High School