Amanda Roy
Weare,NH
Summary
Accomplished Manager with a proven track record at Subway, where I led a team to enhance customer satisfaction and improve service delivery. Skilled in operations management and fostering teamwork, I excel in creating productive environments and resolving conflicts efficiently. Achieved significant improvements in employee engagement and customer service quality.
Overview
1
1
year of professional experience
Work History
Manager
Subway
Weare, NH
01.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor Of Science - Holistic Health
University of Vermont
Burlington, VTSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
- Sales management
- Workforce management
- Business administration
- Product management
- Financial management
- Brand management
- Clear communication
- Safety procedures
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Inventory management
- Recruiting and interviewing
- Policy and procedure development
- Teamwork and collaboration
- Computer skills
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Multitasking
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Team development
- Organizational skills
Timeline
Manager
Subway
01.2024 - Current
Bachelor Of Science - Holistic Health
University of Vermont