Amanda Roy
Raeford,NC
Summary
Dynamic professional with extensive experience at Food Lion, excelling in staff training and development while enhancing customer service. Proven track record in inventory management, reducing waste by optimizing stock levels. Strong leadership and conflict resolution skills foster a collaborative team environment, driving performance improvements and ensuring compliance with health and safety standards.
Overview
24
24
years of professional experience
Work History
Evening Manager
Food Lion
Fayetteville, NC
06.2025 - Current
- Supervised evening operations, ensuring smooth workflow and staff performance.
- Coordinated staff schedules to optimize coverage during peak hours.
- Implemented inventory management strategies to reduce waste and improve stock availability.
- Trained new employees on store policies, procedures, and customer service standards.
- Resolved customer inquiries and complaints efficiently to enhance satisfaction levels.
- Collaborated with management to develop initiatives for improving overall store performance.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Fostered a supportive work environment that encouraged teamwork while empowering individual employees.
- Ensured compliance with company policies and procedures while maintaining high standards of professionalism among staff members.
- Identified areas of improvement within the store''s operations; implemented necessary changes leading to increased efficiency.
Grocery Manager
Food Lion
Fayetteville, NC
04.2024 - 06.2025
- Supervised daily grocery operations to ensure efficient workflow and high-quality service.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Trained and mentored staff on customer service standards and operational procedures.
- Analyzed sales data to forecast demand and adjust product placement strategies accordingly.
- Developed promotional displays that enhanced product visibility and increased sales volume.
- Conducted regular audits of inventory accuracy, ensuring compliance with safety regulations.
- Led team meetings to promote communication, address concerns, and drive performance improvements.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Performed key tasks to promote inviting grocery store appearance.
Teacher Assistant/Bus Driver
West Hoke Elementary School
Raeford, NC
08.2018 - 04.2024
- Assisted lead teacher in classroom management and lesson preparation.
- Provided individualized support to students with diverse learning needs.
- Collaborated with educators to develop engaging instructional materials.
- Monitored student progress and reported observations to teaching staff.
Grocery Manger
Food Lion
Red Springs, NC
10.2014 - 08.2018
- Led daily operations, ensuring compliance with food safety standards and customer service excellence.
- Managed inventory control processes, optimizing stock levels to reduce waste and enhance product availability.
- Developed staff training programs, improving team performance and enhancing employee engagement.
- Streamlined ordering procedures, resulting in improved supplier relationships and timely product deliveries.
- Implemented promotional strategies to increase sales and enhance customer shopping experiences.
- Analyzed sales data to identify trends, informing decisions on product placement and pricing strategies.
Laborer
Wal Mart Distribution Center
Hope Mills, NC
05.2010 - 09.2015
- Operated forklifts and pallet jacks for efficient material handling.
- Loaded and unloaded shipments, ensuring timely delivery of products.
- Maintained accurate inventory records using warehouse management systems.
- Assisted in training new staff on safety protocols and operational procedures.
Laborer
Wal Mart Distribution Center
Marcy, NY
09.2005 - 05.2010
- Conducted regular equipment inspections to ensure optimal performance and safety compliance.
- Collaborated with team members to streamline workflows and enhance productivity.
- Implemented best practices for waste reduction during distribution processes.
- Monitored stock levels, notifying management of low inventory or discrepancies.
- Loaded, unloaded, and moved material to and from storage and production areas.
Sales Associate
Big M Inc.
Boonville, NY
04.2002 - 09.2005
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Assisted in inventory management through accurate stock tracking and replenishment processes.
- Developed product knowledge to effectively address customer inquiries and provide tailored recommendations.
- Collaborated with team members to optimize sales strategies and improve overall performance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associate of Science - Criminal Justice
Mohawk Valley Community College
Utica, NY05.2008
High School Diploma -
Adirondack Senior High School
Boonville, NY06.2003
Skills
Staff recruitment and retention
Customer service focus
Staff training and development
Delegation and supervision
Health and safety compliance
Employee scheduling
POS system operation
Decision-making capacity
Customer service
Warehouse organization
People management
Time management expertise
Conflict resolution
Complaint handling
Inventory monitoring
Security awareness
Strong leadership
Staff training experience
Team performance monitoring
Shelf restocking
Positive attitude
Teamwork and collaboration
Problem-solving
Timeline
Evening Manager
Food Lion
06.2025 - Current
Grocery Manager
Food Lion
04.2024 - 06.2025
Teacher Assistant/Bus Driver
West Hoke Elementary School
08.2018 - 04.2024
Grocery Manger
Food Lion
10.2014 - 08.2018
Laborer
Wal Mart Distribution Center
05.2010 - 09.2015
Laborer
Wal Mart Distribution Center
09.2005 - 05.2010
Sales Associate
Big M Inc.
04.2002 - 09.2005
Associate of Science - Criminal Justice
Mohawk Valley Community College
High School Diploma -
Adirondack Senior High School