Summary
Overview
Work History
Education
Skills
Timeline
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Vincent Smith

Boynton Beach

Summary

Accomplished Evening Manager at Winn Dixie Grocery Store, adept in fostering teamwork and enhancing operational efficiency. Proven track record in staff training and development, coupled with exceptional customer service focus, significantly improved store productivity and customer satisfaction. Expert in inventory monitoring and visual merchandising, driving profitability and minimizing waste.

Overview

11
11
years of professional experience

Work History

Evening Manager

Winn Dixie Grocery Store
05.2021 - Current
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Fostered a supportive work environment that encouraged teamwork while empowering individual employees.
  • Streamlined evening operations for increased efficiency and productivity.
  • Facilitated communication between day shift managers and staff, ensuring seamless transitions between shifts for operational continuity.
  • Strategically allocated resources to maximize profits while maintaining exceptional service levels during evening hours.

Center Store Manager

Ahold Delhaize Food Lion Grocery Store
04.2014 - 04.2021
  • Provided exceptional customer service by addressing concerns promptly and professionally.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback.
  • Managed inventory levels effectively, ensuring stock was available to meet customer demand while minimizing waste due to spoilage or obsolescence.
  • Reduced inventory shrinkage through diligent monitoring, proper storage, and rotation of perishable items.
  • Assisted in setting up attractive displays that showcased featured products while adhering to company guidelines regarding visual presentation.

Lead Store Associate

Goodwill Store
11.2013 - 04.2014
  • Promoted positive work environment, leading to improved teamwork and overall morale among staff members.
  • Increased customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
  • Utilized strong communication skills to relay important information between management and associates effectively.
  • Conducted regular audits of merchandise stock levels, ordering replenishments as necessary to maintain optimal inventory availability for customers.
  • Developed strong relationships with customers, resulting in repeat business and loyalty to the store.
  • Collaborated with store manager to implement merchandising strategies that maximized sales and profitability.
  • Streamlined store operations for increased efficiency and organization through effective inventory management.
  • Oversaw staff scheduling, ensuring adequate coverage during peak hours while controlling labor costs.
  • Managed financial transactions accurately, ensuring proper cash handling and daily reconciliations.
  • Participated in weekly meetings with upper management to discuss sales performance, goals, and strategies for improvement.

Education

High School Diploma -

Bloomfield High School
Bloomfield, NJ
06.1982

Skills

  • Staff recruitment and retention
  • Customer service focus
  • Decision-making capabilities
  • Staff Training and Development
  • Delegation and Supervision
  • Warehouse Organization
  • Inventory Monitoring
  • Visual Merchandising
  • Marketing knowledge

Timeline

Evening Manager

Winn Dixie Grocery Store
05.2021 - Current

Center Store Manager

Ahold Delhaize Food Lion Grocery Store
04.2014 - 04.2021

Lead Store Associate

Goodwill Store
11.2013 - 04.2014

High School Diploma -

Bloomfield High School

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