Proven to excel in patient care and emergency response, my tenure at MGM highlighted my ability to enhance patient satisfaction through compassionate service and adept vital signs monitoring. A Certified Nursing Assistant with a track record of improving efficiency and patient dignity, I bring both the hard skill of CPR certification and the soft skill of empathy to every role.
Overview
18
18
years of professional experience
Work History
CNA
MGM
Seminole, OK
10.2015 - Current
Assisted patients with daily living activities, promoting independence and dignity.
Checked patient vitals such as temperature, blood pressure
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Ensured prompt response to call lights, addressing patient needs in a timely manner.
Warehouse Worker
Dollar General Distribution Center
Ardmore, OK
10.2012 - 10.2014
Loaded, unloaded, and moved material to and from storage and production areas.
Consistently lifted materials weighing as much as Number pounds.
Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Reduced order processing times with streamlined picking, packing, and shipping procedures.
Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Achieved timely dispatch of orders using effective time management strategies during the picking process.
Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
Assisted in receiving, stocking and distribution of merchandise.
Assistant Manager
Arbys Resturant
Shawnee, OK
10.2006 - 10.2011
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Oversaw daily operations to maintain store cleanliness and organization.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.