Amanda Salas Idelfonso
The Bronx,NY
Summary
Detail-oriented customer service professional offering a proven history of transforming obstacles into guest satisfaction and loyalty. Aiming to utilize several years of guest service experience to bring immediate value to the team.
Overview
8
8
years of professional experience
Work History
Guest Service Agent
NYC Ferry
New York, NY
04.2022 - Current
- Addressed patron inquiries to create a positive experience.
- Facilitated concession sales aboard ferry to improve customer satisfaction.
- Processed ferry ticket sales.
- Managed crowd flow and ensured safety for passengers at the pier.
CASHIER
Burlington
New York, NY
05.2021 - 08.2022
- Assisted customers in locating items, completing purchases, enrolling in rewards program, and resolving complaints to enhance customer satisfaction.
- Processed cash register transactions accurately.
- Replenished and organized merchandise on shelves to maintain a visually appealing and accessible shopping environment.
- Maintained cleanliness and organization of work area
CASHIER
Food Fair Supermarket
Bronx, NY
08.2018 - 03.2021
- Assisted customers in locating items, completing purchases, and enrolling in rewards program to enhance overall shopping experience.
- Replenished and organized merchandise in front-end lanes to maintain an inviting shopping environment.
- Worked flexible shifts to provide coverage for staffing needs. and extra hours to support store needs.
Event Space/Catering Intern
Jolie Studios (Event Space/Catering Intern)
New York, NY
03.2019 - 08.2019
- Coordinated timely delivery of catered food and supplies, supporting seamless event setups.
- Delivered friendly, courteous service, enhancing guest experiences and fostering positive impressions.
- Responded to customer inquiries by phone, email, and in person, ensuring accurate information was shared.
- Cleaned kitchen areas to maintain hygiene standards and support food preparation. and organized kitchen stations to support team efficiency.
Education
Certificate - HHA Certified
Cuddleys Training Program,Inc
Bronx ,NY09-2026
High School Diploma -
Murray Bergtraum High School
New York, NY06-2015
Skills
- Guest relations
- Ticket processing
- Customer engagement
- Cash handling
- Problem resolution
- Team collaboration
- Sales support
- Safety protocols
PROFESSIONAL EXPERIENCE:
- Inventory Stocking
- Complaint Resolution
- Fitting Room Oversight
- Cash Handling
- Basic Mathematics
Timeline
Guest Service Agent
NYC Ferry
04.2022 - Current
CASHIER
Burlington
05.2021 - 08.2022
Event Space/Catering Intern
Jolie Studios (Event Space/Catering Intern)
03.2019 - 08.2019
CASHIER
Food Fair Supermarket
08.2018 - 03.2021
Certificate - HHA Certified
Cuddleys Training Program,Inc
High School Diploma -
Murray Bergtraum High School