Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Amanda Saldana
Surprise,AZ
Work Preference
Summary
Dedicated insurance professional with a decade of experience in customer service and insurance operations. Demonstrates a strong ability to resolve complex issues, ensuring accuracy and compliance while maintaining high customer satisfaction. Recognized for exceptional attention to detail and effective communication with agency partners and clients.
Overview
10
10
years of professional experience
Work History
Insurance Verification Specialist
Progressive Insurance
Surprise, Arizona
02.2025 - Current
- Review and verify insurance information for accuracy and completeness.
- Researched and resolved discrepancies in insurance policies and customer information to ensure accuracy.
- Communicated professionally with customers and internal teams to effectively address and resolve insurance-related issues.
- Managed follow-up communications to efficiently resolve pending insurance verifications and enhance customer satisfaction.
- Apply strong attention to detail when reviewing documentation and account information.
- Follow company procedures and requirements while handling sensitive insurance information.
- Handled multiple tasks efficiently in a fast-paced environment. while maintaining accuracy and productivity.
- Educated clients on policy details and benefits to enhance understanding.
Senior Resolution Specialist
Progressive Insurance
Surprise, Arizona
01.2024 - 02.2025
- Resolved complex customer concerns and escalated issues, ensuring thorough research and effective resolution.
- Investigated account and policy issues to identify and implement appropriate solutions.
- Provided professional, clear, and effective communication throughout the resolution process.
- Used critical thinking and problem-solving skills to resolve difficult customer situations.
- Collaborated with internal departments to address customer issues, facilitating timely and effective outcomes.
- Maintained accuracy and professionalism while working with sensitive customer information.
Agency Customer Service Representative
Progressive Insurance
01.2021 - 01.2024
- Delivered customer service and support to insurance agency partners, enhancing partner satisfaction.
- Assisted with policy-related questions, account concerns, and insurance transactions.
- Researched customer and policy information to identify solutions and resolve issues, improving response accuracy.
- Communicated effectively with agencies and internal departments.
- Managed multiple customer and agency requests while maintaining attention to detail.
- Utilized knowledge of insurance products, policies, procedures, and company guidelines to assist customers effectively.
Customer Service Representative
Progressive Insurance
Surprise, Arizona
09.2016 - 01.2021
- Delivered customer service and support to insurance customers, addressing inquiries and resolving issues promptly.
- Guided customers through policy questions, account details, payments, and insurance concerns to ensure clarity and satisfaction.
- Handled a high volume of customer interactions while maintaining professionalism and service quality.
- Researched accounts and provided accurate information and solutions.
- Recorded customer interactions and adhered to established company procedures to maintain accurate service records.
- Developed strong knowledge of insurance products, policies, and customer service processes.
Education
Associate of Arts - General Studies
Estrella Mountain Community College
Avondale, AZSkills
- Insurance Verification
- Insurance Operations
- Policy Support
- Account Research
- Documentation
- Data Accuracy
- Attention to Detail
- Customer Communication
- Customer Service
- Agency Support
- Problem Solving
- Conflict Resolution
- Escalation Management
- Computer and Systems Navigation
- Multitasking
- Team Collaboration
- Confidential Information Handling
Timeline
Insurance Verification Specialist
Progressive Insurance
02.2025 - Current
Senior Resolution Specialist
Progressive Insurance
01.2024 - 02.2025
Agency Customer Service Representative
Progressive Insurance
01.2021 - 01.2024
Customer Service Representative
Progressive Insurance
09.2016 - 01.2021
Associate of Arts - General Studies
Estrella Mountain Community College
Professional Highlights
- 10 years of continuous experience with Progressive Insurance
- Demonstrated career advancement through multiple specialized positions
- Extensive experience handling customers, agency partners, and complex insurance-related issues
- Strong understanding of insurance processes, policies, and customer service operations