Amanda Samuel
Seneca,MO
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Government Account Specialist
Freeman Health System
01.2022 - 04.2023
- Maintained patient accounts by contacting patients behind on payment obligations.
- Balanced deposits and credit card payments each day.
- Resolved billing inquiries and disputes in timely fashion.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Investigated insurance claims denials and appeals.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Handled customer service inquiries in person, via telephone and through email.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Office Manager
Moss Greenery
09.2018 - 11.2022
- Maintained computer and physical filing systems.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Managed files and records for clients and adhered to safety procedures.
Certified Nursing Assistant
Greenbriar Nursing Home
08.2008 - 05.2011
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Documented patient information and care activities in electronic health record.
Bookkeeper
Iowa 80 Goup
06.2006 - 10.2008
- Completed payroll for employees and maintained detailed records of procedures.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Posted daily receipts and payments in accordance with corporate protocols.
Education
High School Diploma -
Joplin High School
Joplin, MO05.2002
Skills
- Handling Complaints
- Information Updates
- Quality Standards Adherence
- Clerical Support
- Billing Resolutions
- Effective Communication
- Microsoft Excel
- Document Management
- Bank Deposits
- Calendar Management
- Customer Relations
Timeline
Government Account Specialist
Freeman Health System
01.2022 - 04.2023
Office Manager
Moss Greenery
09.2018 - 11.2022
Certified Nursing Assistant
Greenbriar Nursing Home
08.2008 - 05.2011
Bookkeeper
Iowa 80 Goup
06.2006 - 10.2008
High School Diploma -
Joplin High School