ANN M. MACE
Roscoe,USA
Summary
Motivated leader with strong ability to guide teams toward achieving goals while fostering collaborative and productive work environment. Highly skilled in managing accounts receivable processes and implementing effective strategies to optimize financial performance.
Overview
26
26
years of professional experience
Work History
Account Receivable Specialist
Evac North America
Cherry Valley, IL
01.2025 - Current
- Reconciled accounts receivable ledgers for accuracy and consistency.
- Collaborated with sales teams to resolve customer account issues efficiently.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Enhanced cash flow by ensuring timely invoicing, payment application, and account reconciliation.
- Facilitated smoother audit processes by maintaining comprehensive documentation of all accounts receivable activities.
- Reviewed customer accounts to place on or take off of hold.
- Reviewed new customer requests for credit line approvals. Followed up on referrals as well as working with the controller through the approval process.
Accounts Receivable Supervisor
Coram/CVSHealth
Machesney Park, IL
10.2014 - 12.2024
- Manage Staff PTO, Enter missed punches
- Complete Performance reviews, Corrective Actions, Interviewing, Terminations
- Review Book of AR, Delegate, assign by Priority and follow up timely
- Assign special projects per manager and follow up timely
- Quality review staff, provide feedback and training
- Ensure staff is maintaining productivity standards
- Meet with staff 2 to 3 times individually per month to maintain training and ongoing relationships
- Review payer issues, collaborate with several parties working towards resolution
- Maintain my aging buckets
- Watch aging of timely filing limits, appeals and reconsiderations
- Send files to my team to work
- Be available for payer meetings, ongoing training, to assist in any area
- Multitasking in several systems at one time
- Collaborate with departmental leaders to establish organizational goals, strategic plans and objectives.
- Managed and coordinated multiple projects while ensuring timely completion.
- Met deadlines while maintaining high-quality deliverables
- Participated in ongoing training to enhance own job skills and knowledge.
- Led monthly meetings with Accounts Receivables team members to discuss goals, objectives, and progress towards targets.
Senior Accounts Receivable Representative
Coram
Machesney Park, IL
09.2011 - 10.2014
- Worked State Medicaid accounts as well as Misc Non-Gov, collecting from insurance on behalf of patients receiving enteral services
- High producer scoring over goal
- Trained new collectors
- Led training initiatives for new staff on accounts receivable best practices and system usage.
Billing Rep/Quality
Apria Healthcare
Machesney Park, IL
01.2000 - 07.2010
- Quality checks on Medicaid orders, ensuring we had all qualifying documentation
- Working with outside teams, auth, intake, Rx team communicating needs back and forth
- Billing via webmd, ePremis, ECS, paper with attachments
- Working rejections/rebills
- Processed and verified billing information for accuracy and compliance with healthcare regulations.
- Trained new team members on billing procedures and software systems to ensure seamless onboarding.
- Analyzed billing data to identify trends and implement corrective actions for process improvements.
Education
High School -
Hononegah High
ILundefined
Rock Valley Community College
ILSkills
- Leadership trained
- Microsoft Excel
- Staff training
- Financial reporting
- Audit support
- Workflow planning
- Performance improvement
- Schedule preparation
- Accounts receivable
- Financial records and reporting
- Staff management
- Account analysis
- Collections expertise
- Account updating
- Report reviewing
- Work assignment coordination
- Aging balance management
- Payment reviewing
- AR reporting
- Research skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Multitasking Abilities
- Problem-solving abilities
- Organizational skills
- Excellent communication
- Adaptability and flexibility
- Reliability
- Effective communication
- Team leadership
- Time management abilities
- Self motivation
- Professionalism
- Team collaboration
- Active listening
- Decision-making
- Verbal and written communication
- Adaptability
- Phone and email etiquette
- Documentation and recordkeeping
- Microsoft office
- Relationship building
- Employee supervision
- Data entry
- Team building
- Coaching and mentoring
- Recruitment and hiring
- Scheduling and calendar management
- Handling complaints
- Analytical thinking
- Appointment scheduling
- Interpersonal skills
- Quality control
Timeline
Account Receivable Specialist
Evac North America
01.2025 - Current
Accounts Receivable Supervisor
Coram/CVSHealth
10.2014 - 12.2024
Senior Accounts Receivable Representative
Coram
09.2011 - 10.2014
Billing Rep/Quality
Apria Healthcare
01.2000 - 07.2010
undefined
Rock Valley Community College
High School -
Hononegah High