Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Antoinette Lonie

Willowbrook,IL

Summary

I am confident in my capacity to thrive in any dynamic organization that fully utilizes my skillset am a quality-focused, self-motivated, and committed team player with a proven track record in issuing and distributing invoices, processing new contracts and sales, ensuring billing accuracy, and providing top-notch customer service. I excel at presenting analytical reports, preparing billing statements, and monitoring accounts receivables efficiently. With my strong problem-solving skills, leadership abilities, and attention to detail, I am confident in my capacity to thrive in any dynamic organization that fully utilizes my skills.

Overview

18
18
years of professional experience

Work History

Account Receivable Specialist

Allied Universal Technology
Willowbrook, IL
08.2015 - Current
  • Performing quality control on creation archives ready by provincial staff to guarantee reports are finished and adjusted to client prerequisites
  • High volume invoicing during month-end
  • Minimized accounts receivable collections and reconciled customer billings and statements
  • Place customers on accounts on hold due to past due payments
  • Contact customers and request financial documentation.
  • Review and resolve customer billing and payment inquiries via email
  • Maintain daily progress reports of collection effects
  • Applied payment and credits
  • Furnishing project supervisory crew with any week-after-week monetary updates concerning their creation to date against individual work orders, and inconvenience tickets
  • Performing cash assortments endeavors for all assistance billings to remember refreshing of notes for the assortments module
  • This position includes association with clients; and should have the option to impart proficiently and viably
  • Working in a high-speed, cut-off time-arranged climate
  • Submitting legally binding notifications to clients as directed by their agreement language
  • Handling and submitting repeating income and time material solicitations
  • Should keep up with information on particular clients' legally binding charging prerequisites
  • Following any aspects of creation corresponding to time material/Cost Plus billings.
  • Maintained detailed records of customer accounts, including contact information, account status updates and payment histories.
  • Assisted other departments in researching customer inquiries regarding billing issues, payment discrepancies, and account disputes.
  • Performed daily monitoring of customer accounts for changes in payment status or delinquency levels.
  • Reached out to customers via phone calls, emails, letters. In order to collect overdue payments.
  • Responded promptly and professionally to customer inquiries regarding their accounts.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Analyzed large datasets to identify trends, patterns and correlations for business insights.
  • Provided data-driven solutions to support decision making.

Billing Analyst

Robert Half Accounting
Oakbrook, IL
07.2014 - 07.2015
  • Collaborated with all departments and Customer Service to resolve customer inquiries or potential billing disputes
  • Prepared reports for quality control, to ensure accurate processing and adherence to defined audit controls to be shared with upper management
  • Communicate with utility field representatives regarding their progress and status in regards to the customer's account
  • Analyzed and applied open invoices against processing payment batches and Data Entry of approved invoices into the accounting system
  • Investigated billing suspense items in the unbilled account
  • Route invoices for appropriate approvals.

Account Payable Clerk

Access Media 3
Oakbrook, IL
05.2014 - 06.2014
  • Performed administrative tasks such as record-keeping, writing correspondence, and gathering materials
  • Reviewed all expense reports for accuracy and proper expense disclosure
  • Coordinated with the accounting department to ensure all work material is properly accounted for and properly coded
  • Processed invoices for Accounts Payable including general ledger coding, matching with appropriate documentation, obtaining appropriate department approval, and data entry accounting system
  • Reconciled purchase orders issued with respective invoices
  • Processed expense report
  • Prepared checks to be mailed and distributed to the office.

Account Payable Clerk

First Choice Service
Oakbrook, IL
02.2014 - 04.2014
  • Reviewed all monthly statements & compared monthly reports for review
  • Monthly preparation and maintenance of various financial reports for management
  • Arranged and circulate division mail, recorded archives, forms, and type office correspondence
  • Confirmed, arranged, coded, handled, and collected solicitations in Oracle for administrator endorsement
  • Dealt with approaching calls for merchant requests and settled receipt disparities
  • Handled records of payable checks, wire moves, and ACH instalments.

Fuel Billing Specialist

Americas Business Service Center, BP North American
Naperville, IL
02.2009 - 07.2013
  • Performed analytical duties to ensure the timely processing of insurance claims to maximize reimbursement
  • Generated invoices upon receipt of billing information and tracked collection progress
  • Streamlined daily reporting information entry for efficient record-keeping purposes
  • Discussed viably with clients to comprehend their prerequisites and assumptions, which were traded through email, phone, and administration demands
  • Handled high-volume charging requests concerning costs/quotes requests; item data; solicitations; and material returns
  • Proactively addressed client protests in an ideal manner and accomplished goals, including supporting credit or charge charges to client accounts on a case-by-case basis.

Senior Credit Card Help Desk Analyst

Elite Customer Solution
06.2006 - 02.2009
  • Collaborated with representatives from other departments to better serve the client
  • Processed Business and Consumer applications within a specific turnaround time to meet the customers' needs
  • Analyzed customer creditworthiness evaluating credit rating information from reporting agencies to assist in granting credit, preparing credit analysis to substantiate findings, and recommending appropriate credit limits for new customers
  • Communicated effectively with credit card customers regarding settlement and chargeback issues
  • Demonstrated strong listening, verbal communication, and interpersonal skills to identify the source of the problem to implement a favourable outcome
  • Resolved high-level, escalated inquiries in the absence of the Team Leader.

Education

Certificate - Accounting Clerk

Palos Hills IL
01.2014

Bachelor - Computer Science

Robert Morris University
01.2004

Skills

  • Verbal communication
  • SAP
  • Excel
  • Team Leadership
  • Time Management
  • Microsoft Office
  • Siebel
  • Budget Tracking
  • Interpersonal Skills
  • Relation Builder
  • Great Plains
  • NetSuite
  • Decision-making skills
  • Multi-Tasking
  • Problem-Solving
  • Account reconciliation abilities
  • Problem-solving capabilities
  • Payment posting
  • Outbound Calling
  • Customer research
  • Billing practices
  • Remote Office Availability
  • Flexible and Adaptable

References

Available upon request

Timeline

Account Receivable Specialist

Allied Universal Technology
08.2015 - Current

Billing Analyst

Robert Half Accounting
07.2014 - 07.2015

Account Payable Clerk

Access Media 3
05.2014 - 06.2014

Account Payable Clerk

First Choice Service
02.2014 - 04.2014

Fuel Billing Specialist

Americas Business Service Center, BP North American
02.2009 - 07.2013

Senior Credit Card Help Desk Analyst

Elite Customer Solution
06.2006 - 02.2009

Certificate - Accounting Clerk

Palos Hills IL

Bachelor - Computer Science

Robert Morris University

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Antoinette Lonie