Connor Scruggs
Charlotte,NC
Summary
Dynamic professional with a proven track record in account administration and customer relationship development, notably at Fastenal. Excelled in enhancing client satisfaction and expanding the NC Government book of business significantly. Demonstrates expertise in billing resolutions and terms negotiation, alongside leadership prowess honed in the South Carolina Army National Guard. Achieved over double sales goals, underscoring a commitment to revenue growth and business development.
Overview
9
9
years of professional experience
Work History
Government Account Specialist
Fastenal
04.2024 - Current
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- I built up the NC Government book of business from two steady accounts to over a dozen.
- I routinely hit my sales goal in excess, including a month where it was over double of my goal.
- Called on customers with overdue invoices in assistance with the Accounts Receivable process.
- Sourced several solutions for Government entities across the City of Charlotte from several vendors.
- Negotiated Contracts with Government Entities and assisted with the bidding process for three state contracts.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Set up new customer accounts and updated existing profiles with latest information.
Combat Engineer
South Carolina Army National Guard
01.2016 - Current
- Located mines through both visual means and use of mine detectors, neutralizing all enemy threats and booby traps.
- Maintained 100% accountability of assigned equipment worth more than $400,000.
- Increased unit proficiency by leading rigorous training exercises in demolitions, mine warfare, and obstacle construction.
- Trained in use of tear gas, passive ordnance, and explosives.
- Constructed floating bridges and temporary roadways to facilitate movement of large convoys of equipment and personnel to and from battle areas.
- Assured mission success with accurate reconnaissance reports on enemy positions, terrain features, and obstacles.
- Deployed October 2020 to the border in assistance with the ongoing border mission.
- Responded to State Emergencies caused by Natural Disasters in 2018, 2019, and 2024.
- I have long term Leadership experience leading groups of up to ten individuals.
Supply Chain Associate
Fastenal
01.2024 - 03.2024
- I was responsible for streamlining Branch operations in the absence of a Branch Operations Manager by organizing incoming receiving and outgoing orders.
- I was responsible for conducting a full inventory of the Branch to ensure stock was accurate as well as ensure the Account Specialist had all of the items for their outgoing orders.
- I took phone calls and spoke to walk ins and relayed pertinent information to ensure customer satisfaction.
- I ensured the Branch was clean and items were in the correct locations, in a manner that made sense, so the Account Specialists could focus on their customers.
- I called on customers for overdue invoices to assist with the Accounts Receivable process.
Education
Bachelor of Science - Business Administration (Accounting)
University of South Carolina, Aiken
Aiken, SC12-2024
Associate of Science - Business Administration
University of South Carolina, Lancaster SC
Lancaster05-2022
Skills
- Account administration
- Customer relationship development
- Document management
- Microsoft office proficiency
- Billing resolutions
- Documentation skill
- Revenue growth
- CRM software
- Terms negotiation
- Business development
- First aid proficiency
- Explosive ordnance disposal
Timeline
Government Account Specialist
Fastenal
04.2024 - Current
Supply Chain Associate
Fastenal
01.2024 - 03.2024
Combat Engineer
South Carolina Army National Guard
01.2016 - Current
Bachelor of Science - Business Administration (Accounting)
University of South Carolina, Aiken
Associate of Science - Business Administration
University of South Carolina, Lancaster SC
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