Amanda Sanchez
Orlando,FL
Summary
Motivated and detail-oriented professional with diverse experience in customer service, administrative support, and healthcare roles. Adept at managing high-volume calls, handling sensitive information, and delivering outstanding service in fast-paced environments. Seeking to leverage my strong organizational and communication skills in a customer service or administrative role.
Overview
9
9
years of professional experience
Work History
Associate
7/11
Orlando, Florida
04.2025 - 08.2026
- Trained new associates on store procedures and customer service techniques to ensure seamless onboarding.
- Greeted customers and addressed inquiries to enhance the service experience.
- Operated point-of-sale system for cash, card, and mobile transactions.
- Balanced cash drawer and ensured compliance with lottery, tobacco, and age-verification regulations.
- Prepared coffee, snacks, and packaged food items for store service.
- Stocked merchandise, rotated products, and checked expiration dates.
- Replenished coolers, shelves, and register supplies throughout shifts.
- Trained new associates on store procedures and customer service techniques to ensure seamless onboarding. on store operations, policies, and procedures.
Pharmacy Technician Call Center
Walgreens
Orlando, FL
03.2022 - 08.2023
- Coordinated prescription refill requests with healthcare providers to facilitate timely medication access.
- Submitted refill prescription requests and transfers (within or outside of walgreens) accurately while adhering to federal, state, and company policies, ensuring HIPAA compliance.
- Verified customer information while responding to phone inquiries to ensure accuracy.
- Addressed prescription-related inquiries, providing excellent service while safeguarding patient confidentiality.
Customer Service Rep
24/7 Intouch
Altamonte Springs, FL
07.2021 - 02.2022
- Handled high volume of customer inquiries via phone and email, resolving order, return, and tracking concerns, enhancing customer experience.
- Processed orders and returns while coordinating with shipping partners like UPS and FedEx, ensuring timely resolutions to enhance customer satisfaction.
- Managed multiple systems to track packages and address inquiries, ensuring prompt order fulfillment and improving overall service reliability.
- Created and updated customer profiles, issued refund requests, and managed returns, maintaining a seamless flow of information between the company and consumers, resulting in repeat business.
Phlebotomist
Octapharma Plasma Inc.
Orlando, FL
09.2018 - 10.2020
- Performed successful venipunctures and plasma collections while ensuring donor comfort and safety, adhering to SOP guidelines.
- Conducted health screenings and monitored vital signs while maintaining accurate donor health records to ensure eligibility.
- Trained new and existing employees to uphold high standards of care and enhance operational efficiency.
- Disposed of biohazard materials safely in compliance with regulatory standards.
Front Desk Receptionist
Bowles Custom Pools & Spa, Inc.
Orlando, FL
05.2017 - 09.2018
- Handled high volumes of phone calls, scheduled appointments, and maintained up-to-date communication with customers and building departments.
- Organized and filed documents, maintained customer charts and proposals, and prepared permit packages to streamline workflow.
- Completed data entry, created work orders, and scheduled inspections to support timely project milestones.
- Generated brochure folders and work proposals to improve client engagement and support business development.
Education
High School Diploma -
High School For Teaching And Professions
The Bronx, NY06-2012
Some College (No Degree) -
Valencia College
Orlando, FLSkills
- Customer Relationship Management
- Client Engagement & Correspondence
- Data management
- Regulatory Compliance
- Stock Management
- Administrative Efficiency
- Office software proficiency
- Solving & Issue Resolution
- Multitasking in Fast-Paced Environments
- Training & Team Leadership
- Attention to Detail & Accuracy
Timeline
Associate
7/11
04.2025 - 08.2026
Pharmacy Technician Call Center
Walgreens
03.2022 - 08.2023
Customer Service Rep
24/7 Intouch
07.2021 - 02.2022
Phlebotomist
Octapharma Plasma Inc.
09.2018 - 10.2020
Front Desk Receptionist
Bowles Custom Pools & Spa, Inc.
05.2017 - 09.2018
High School Diploma -
High School For Teaching And Professions
Some College (No Degree) -
Valencia College