Amanda Sanchez
Drybar
Alexandria,VA
Work Preference
Desired Job Title
Customer Service Representative
Work Type
Full TimePart TimeContract Work
Location Preference
On-SiteHybridRemote
Location:
Alexandria, VA
Open to relocation:
No
Minimum Desired Compensation
$20/hr
2021
Years of experience
Receptionist who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Work History
Front Desk Receptionist
2 Years- Front Desk Receptionist at busy Kakaako salon.
- Help maintain flow and cleanliness of salon.
- Schedule, check in and check out appointments for clients while promoting memberships and product launches.
- Train all incoming receptionists
- Open and Close salon
Administrative Executive
- Sold Executive and Virtual Office Space to single business owners and worked as administrative staff for over 50 clients.
- Compiled company information and related material and distributed it to potential clients.
- Promptly responded to inquiries and requests from prospective clients.
- Managed over 75 accounts receivable accounts working directly with the Financial Manager.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Entered numerical data into databases in a timely and accurate manner.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Answered a high volume of phone calls and email inquiries.
- Maintained a clean reception area, including lounge and associated areas.
Receptionist
- Handled high volume phone calls as main point of contact for all locations.
- Managed projects for team leads while providing superior customer service to clients on phone and in person.
- Maintained office supply inventory for Seattle office and approved all office supply orders for other locations.
- Assisted accounting department by supplying daily invoices and matched payment invoices to incoming international documents.
- Entered service orders and scanned incoming documents into database.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Managed office supplies, vendors, organization and upkeep.
- Opened and properly distributed incoming mail.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
Massage Therapist/ Receptionist
- Provided professional massage and body treatments.
- Assisted in training incoming therapists.
- Checked guests in and out.
- Answered incoming calls to book appointments.
- Maintained salon and spa cleanliness.
Front Desk Manager
- Management position at fast paced, high end Salon and Spa.
- Answered incoming calls and booked appointments.
- Checked guests in and out.
- Handled guest and employee challenges.
- Made front desk schedule and daily break schedules using Microsoft Excel.
- Trained new employees and facilitated quarterly meetings.
- Directed guests and routed deliveries and courier services.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Performed quarterly reviews for front desk staff.
Education
Massage Therapy License - Massage Therapy
Completed one hundred thirty hours of anatomy, physiology, kinesiology, and pathology. Worked in student clinic utilizing methods taught during training sessions in class.
Skills
Fast Learner
Highly Dependable
Excellent communication skills
Professional phone etiquette
Customer service-oriented
Accurate and detailed
Excellent planner and coordinator
Works well under pressure
Timeline
Front Desk Receptionist
Drybar
03.2018 - 03.2020Read More
Everest College
Massage Therapy License from Massage Therapy
Read More
Administrative Executive
Office Space & Solutions - Executive Suites
7 2015 - 10 2017Read More
Receptionist
ABC Legal Services
6 2011 - 7 2014Read More
Massage Therapist/ Receptionist
Milagros SalonSpa
3 2010 - 6 2011Read More
Front Desk Manager
Gene Juarez Salon and Spa
0 2004 - 2 2010Read More