Amanda Sargood

-Maintaining a safe and secure environment for patients, visitors, guests and faculty.

-Responding promptly to security incidents, behavioral emergencies, and requests from staff members for assistance.

-Skilled at working independently and collaboratively in a team environment.

-Utilize verbal de-escalation techniques and resolution strategies to manage individuals in crisis or whom may be disruptive within the facility.

-Demonstrating sound judgement, professionalism, and composure in high stress healthcare environments.

-Demonstrated respect, friendliness, and willingness to help wherever needed.

-Identify, report, and address physical security vulnerabilities, including unsecured doors, malfunctioning locks, and restricted-access concerns.

-Assisted with day-to-day operations, working efficiently and productively with all team members.

-Provide courteous, respectful customer assistance throughout the hospital, ensuring a safe environment, and providing for the patient's experience.

-Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

-Coordinated daily scheduling and appointment changes across clinical teams and patient needs.

-Performing safety escorts to and from hospital entrances, waiting areas, and designated pick-up locations.

-Support hospital operations by assisting with patient flow and reducing congestion in lobby and entrance areas.

-Supervised shift operations, ensuring consistent coverage, safety, and adherence to residential care protocols.

-Utilized trauma-informed communication and verbal de-escalation techniques to address emotional distress, agitation and behavioral escalation.

-Monitored youth behavior and intervened promptly to de-escalate conflicts and maintain stable routines.

-Maintained a safe, structured environment for youth with histories of trauma and behavioral challenges.

-Managed behavioral crisis, recognized warning signs, intervening appropriately to prevent incidents.

-Supported youth in developing emotional regulation, conflict resolution with peers, and appropriate coping skills.

-Documented incidents, observations, and handoff notes clearly for continuity of care across shifts.

-Assisted customers with purchases, product questions, and store navigation.

-Restocked merchandise, beverages, and convenience items to maintain sales floor readiness.

-Prepared food and beverage items following store safety and freshness standards.

-Resolved customer concerns promptly while supporting positive service experiences.

-Trained new associates on register procedures, merchandising, and daily store routines.

-Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.

-Monitored inmate behavior and maintained security throughout housing units, intake areas, and transport operations.

-Demonstrated resilience, composure and effective decision making in high stress situations.

-Conducted inmate counts, searches, and contraband inspections to support safe custody procedures.

-Demonstrated confidence and authority when enforcing facility rules and security procedures.

-Escorted inmates to court, medical appointments, and other authorized locations using secure protocols.

-Maintaining professional boundaries and communicated clear expectations while treating individuals with respect.

-Responded to physical fights, verbal threats, medical emergencies, and mental health crises while maintain situational awareness.