Amanda Schabitzer
Wooster,Ohio
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with guests. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Experience Manager
Ulta Beauty
01.2023 - Current
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
- Collaborated with cross-functional teams to optimize service offerings and drive business growth.
- Maintained thorough understanding of industry trends allowing early identification of potential opportunities or challenges.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and backed up other customer service managers.
- Trained new personnel regarding company operations, policies and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Operations Manager
Ulta Beauty
10.2022 - 01.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed and implemented strategies to maximize customer satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Retail Sales Manager
Ulta Beauty
03.2022 - 10.2022
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Recruited, hired and trained associates to develop into productive team members with excellent product knowledge.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
Merchandise Service Coordinator
Ulta Beauty
11.2019 - 05.2022
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
- Played a key role in achieving sales targets through strategic planning, goal setting, and diligent execution of tasks assigned to the team members.
- Monitored sales trends to optimize product placement and maximize revenue generation.
- Improved store appearance by regularly organizing shelves, racks, and display areas for optimum visual impact.
- Enhanced customer satisfaction by providing excellent service and promptly addressing inquiries.
- Ensured compliance with company standards by conducting regular audits of merchandise displays and signage accuracy.
- Trained new employees on store policies, procedures, and best practices in merchandise presentation.
- Reduced shrinkage through vigilant loss prevention efforts and thorough merchandise tracking processes.
Lead Cashier
Ulta Beauty
10.2019 - 11.2019
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
Beauty Advisor
Ulta Beauty
11.2018 - 10.2019
- Maintained counter and display areas for cleanliness and organization.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
Education
Wooster High School
Wooster Ohio 2016
Skills
- Customer experience management
- Staff education and training
- Business development
- POS systems and ordering platforms
- Policies and procedures adherence
- Employee coaching
- Brand representation
- Service upselling
- Stock management
- Cross-functional collaboration
- Sales and upselling
- Process improvement
- Issue and complaint resolution
Timeline
Experience Manager
Ulta Beauty
01.2023 - Current
Operations Manager
Ulta Beauty
10.2022 - 01.2023
Retail Sales Manager
Ulta Beauty
03.2022 - 10.2022
Merchandise Service Coordinator
Ulta Beauty
11.2019 - 05.2022
Lead Cashier
Ulta Beauty
10.2019 - 11.2019
Beauty Advisor
Ulta Beauty
11.2018 - 10.2019
Wooster High School