Amanda Schamma
Gahanna,OH
Summary
Accomplished Front Desk Agent at Fieldhouse USA with expertise in customer service and problem-solving. Enhanced guest satisfaction by efficiently managing reservations and collaborating with teams. Demonstrated proficiency in cash handling and social perceptiveness, ensuring seamless operations and a welcoming environment.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Fieldhouse Usa
01.2023 - 02.2024
- Greeted and assisted guests with check-in processes, ensuring a positive experience.
- Managed reservation systems to schedule and confirm guest accommodations effectively.
- Responded to guest inquiries promptly, providing information about amenities and nearby attractions.
- Assisted in maintaining cleanliness and organization of front desk area for optimal efficiency.
- Handled cash and credit transactions accurately while adhering to safety protocols.
- Collaborated with housekeeping and maintenance teams to address guest needs swiftly.
Education
High School Diploma -
New Albany High School
New Albany, OH05.2027
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Credit and cash payments
- Listening skills
- Front desk management
- Active learning
- Self-awareness
- Empathy development
- Motivational techniques
- Social perceptiveness
Timeline
Front Desk Agent
Fieldhouse Usa
01.2023 - 02.2024
High School Diploma -
New Albany High School