Amanda Schiller
Saint Cloud,MN
Summary
Results-driven professional in customer service and sales within the jewelry industry, guiding clients in product selection and providing expert advice on care and customization. Managed enterprise client portfolios and negotiated contracts while fostering strong client relationships. Utilized point-of-sale systems and CRM tools to enhance transaction processing and track interactions, contributing to sales performance.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Sales Consultant
JF Kruse Jewelers
Saint Cloud, Minnesota
09.2023 - 09.2026
- Guided customers through JF Kruse Jewelers' fine jewelry, bridal, and gift selections.
- Advised clients on diamonds, gemstones, metals, and jewelry care options.
- Processed sales transactions using point-of-sale systems and payment methods.
- Presented custom design, resizing, and repair services to support purchase decisions.
- Handled customer questions with product knowledge and attentive service.
- Assisted with special orders, layaways, and warranty paperwork for client requests.
- Analyzed customer needs and identified solutions to meet their requirements.
Enterprise Account Executive
Enterprise Rent-A-Car
Saint Cloud, Minnesota
09.2020 - 09.2023
- Managed enterprise client portfolios for Enterprise rental solutions.
- Prospected new corporate accounts across regional territories.
- Negotiated contract terms with procurement and travel managers.
- Put together and implemented personalized solutions for each client.
- Resolved customer complaints promptly and professionally while maintaining a positive attitude.
- Used effective communication and interpersonal skills when meeting and speaking with clients, promoting long-lasting relationships.
- Tracked pipeline activity in CRM and updated forecasts.
- Coordinated service issues with branch and operations teams.
Education
Bachelor of Science - Mass Communication
Saint Cloud State University
Saint Cloud, MN 08.2009 - 12.2013
Skills
- Diamond grading
- Jewelry appraisal
- Custom order processing
- POS systems
- Merchandise display
- Client relationship management
- Problem solving
- Conflict resolution
- Team collaboration
- Effective communication
- Active listening
Timeline
Sales Consultant
JF Kruse Jewelers
09.2023 - 09.2026
Enterprise Account Executive
Enterprise Rent-A-Car
09.2020 - 09.2023
Bachelor of Science - Mass Communication
Saint Cloud State University
08.2009 - 12.2013