Amanda Schilling
Twinsburg,OH
Summary
Results-driven Immigration Program Manager with a strong focus on project management and operations. Proven track record in leading process improvement initiatives that enhance team collaboration and streamline workflows.
Overview
27
27
years of professional experience
Work History
Immigration Program Manager
Ogletree Deakins
Raleigh, NC (remote)
08.2022 - Current
- Develop and implemented project plans to streamline operations and enhance team collaboration.
- Coordinate cross-functional teams to ensure alignment on project objectives and timelines.
- Manage stakeholder communications, providing regular updates on project status and deliverables.
- Manage and supervise administrative and daily program operations, complying with policies and regulations.
- Lead process improvement initiatives that increase efficiency in program delivery workflows.
Business Analyst
Ogletree Deakins
Raleigh, NC (remote)
07.2005 - 08.2022
- Analyzed business processes to identify inefficiencies and recommend improvements.
- Collaborated with cross-functional teams to gather requirements and define project scope.
- Streamlined workflow documentation, enhancing clarity and accessibility for team members.
- Led training sessions to improve staff understanding of new systems and tools.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Legal Assistant
Ogletree Deakins
Raleigh, NC
08.1999 - 06.2005
- Managed case files and maintained accurate records to support attorneys
- Coordinated communication between clients and attorneys, facilitating efficient information exchange.
- Trained new staff on office procedures and software systems to enhance team productivity.
- Led initiatives to improve filing systems, enhancing accessibility of critical case materials.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Education
PMP - Project Management
PMI
02-2017
Bachelor of Arts - Anthropology
University of North Carolina At Chapel Hill
Chapel Hill, NC07-2005
Skills
- Problem-solving
- Project management
- Detail-oriented
- MS office applications
- Team management
- Operations management
- Customer service
- Public speaking
- Quality assurance
Timeline
Immigration Program Manager
Ogletree Deakins
08.2022 - Current
Business Analyst
Ogletree Deakins
07.2005 - 08.2022
Legal Assistant
Ogletree Deakins
08.1999 - 06.2005
PMP - Project Management
PMI
Bachelor of Arts - Anthropology
University of North Carolina At Chapel Hill