Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Schiwitz

Schertz,TX

Summary

Seasoned expert in performance management and operational efficiency with over 15 years of experience. Proven track record in leading diverse teams to optimize task organization and deliver exceptional service. Committed to enhancing organizational success through strategic skill application. Strong capabilities in customer service, multitasking, and time management.

Overview

17
17

Retail and Customer Service experience

Work History

Service and Engagement ETL

Target
New Braunfels, Texas
09.2021 - Current
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Proposed innovative ideas and solutions that improved team outcomes.
  • Wrote strategic schedules for a 60+ team that aligned with business needs.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Led a diverse team to achieve project objectives.

  • Achieved goals and resolved issues related to products and services.
  • Prioritize and organize tasks to efficiently accomplish service goals.
  • Resolved customer issues with knowledgeable and friendly service to enhance satisfaction.
  • Provide excellent service and attention to customers when face-to-face, through email correspondence or through phone conversations.

Style Team Leader

Target
San Marcos, Texas
09.2017 - 09.2021
  • Led team in daily operations, ensuring compliance with company policies to maintain operational standards.
  • Clarified employee expectations and provided ongoing support to enhance team cohesion.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Conducted regular performance reviews to evaluate team member progress and identify development opportunities.
  • Promoted to District Trainer and trained 22 leaders and advanced 9 employees to leadership roles.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Analyzed business performance data and forecasted business results for upper management.

Consumables Team Leader

Target
San Marcos, Texas
07.2015 - 09.2017
  • Led daily operations of consumables department to ensure efficient product flow.
  • Managed inventory levels to ensure stock availability and reduce waste.
  • Oversaw team scheduling to ensure optimal coverage during peak shopping hours.
  • Ensured compliance with company policies regarding health and safety regulations.
  • Executed planogram resets to align store layout with corporate strategies.

Education

Some College (No Degree) - Cultural Anthropology

Texas State University
San Marcos, TX

Skills

  • Customer relationship management
  • Data analysis
  • Performance and inventory management
  • Team leadership
  • Training and development
  • Clerical support
  • PPE compliance
  • Powered equipment certification

Timeline

Service and Engagement ETL

Target
09.2021 - Current

Style Team Leader

Target
09.2017 - 09.2021

Consumables Team Leader

Target
07.2015 - 09.2017

Some College (No Degree) - Cultural Anthropology

Texas State University
Amanda Schiwitz