Anna Lacey
Albany,NY
Summary
I am an ambitious leader who is continuously looking to grow in both my professional and personal life. I’m results-driven, people oriented, and lead with a passionate and unique style. I thrive while working with a team to achieve measurable results.
Overview
15
15
years of professional experience
Work History
ETL - Service and Engagement
Target
Saratoga Springs, NY
07.2022 - Current
- Manage operations and guest experience on the front end, Starbucks, and order pickup/drive-up services.
- Hire, train and coach a team who are passionate about delivering exceptional guest service.
- Focus on guest loyalty through our Target circle program and credit card.
- Review reporting on guest traffic trends to schedule to business needs.
- Analyze guest-relation surveys to continuously improve overall shopping experience.
ETL - General Merchandise & Food Sales
Target
Clifton Park, NY
04.2021 - Current
- Oversaw sales floor and backroom operations, including receiving, inventory management, fulfillment services, merchandising, and the grocery department.
- Actively interviewed, hired and trained team members for each department.
- Effectively planned workload with the leaders of each department. Executed merchandising and signing standards storewide.
- Focused on achieving company’s operational metrics.
- Scheduled to business needs, taking into account sales trends and upcoming workload.
- Assessed team member performance and created performance improvement plans.
- Lead a team of 6 direct reports, and 100+ indirect reports.
ETL - Specialty Sales
Target
Clifton Park, NY
11.2018 - 04.2021
- Oversaw the clothing, beauty and tech departments within the store.
- Focused on effective merchandising to appeal to specific demographic.
- Trained a team of customer-centric and sales oriented team members.
- Actively involved in interviewing, hiring, and training of team members for each department.
- Planned and executed workload for each area.
- Responsible for scheduling to business needs, taking into account sales trends and weekly workload.
- Assessed team member performance and created performance improvement plans.
- Lead a team of 3 direct reports and 40+ indirect reports.
General Manager
Staples
East Greenbush, NY
03.2017 - 11.2018
- Responsible for all store operations department processes.
- Interviewed and hired new employees and created individual training plans.
- Analyzed reporting, such as the P&L, to optimize operational income.
- Focused on customer service to build loyalty with clients, especially in our copy center and tech services departments.
- Analyzed reporting to generate action plans to increase storewide success.
Sales Manager
Staples
Bennington, VT , 05201
01.2016 - 03.2017
- Trained a team of highly-skilled salespeople in the tech services department.
- Responsible for meeting company sales goals and selling metrics.
- Assisted with scheduling and administrative tasks.
- Analyzed sales and metrics reporting to optimize success.
- Acted as opening and closing key holder
Operations Manager
Staples
Bennington, VT , 05201
03.2015 - 01.2016
- Responsible for store-side operations, including inventory management, planogram completion, and signage.
- Trained inventory experts on proper procedures to ensure control over shrink percentage.
- Acted as an opening and closing key holder.
Team Supervisor
Staples
Rutland, VT, 05701
06.2014 - 03.2015
- Acted as manager on duty, overseeing employees in every department.
- Responded to employee questions and guest concerns.
- Trained team to deliver exceptional customer service and to achieve department-specific sales goals.
- Acted as opening and closing key holder.
Sales Associate
Staples
Rutland, VT, 05701
02.2011 - 06.2014
- Worked on the front end, processing guest purchases and returns.
- Focused on promoting customer loyalty through rewards sign-ups and credit card applications.
- Helped train new employees on role responsibilities.
- Helped customers find specific products, answered questions and offered product advice.
Education
Associate of Science - Medical Assisting
Community College of Vermont
Rutland, VT, VT05.2014
Skills
- Program optimization
- Supervision and Training
- Performance Assessment
- Assignment Delegation
- Business Acumen
- Problem Anticipation and Resolution
- Employee Motivation
- Retail Store Operations
- Budgeting and P&L
- Profit and Revenue-Generating Strategies
- Interdepartmental Collaboration
- Product and Service Promotion
Achievements
- Ranked #2 in the group (100 stores) on overall selling metric performance at Staples during first year as General Manager
- Achieved highest sales comp in apparel within the group (150 stores) during first year as Speciality Sales ETL at Target
Timeline
ETL - Service and Engagement
Target
07.2022 - Current
ETL - General Merchandise & Food Sales
Target
04.2021 - Current
ETL - Specialty Sales
Target
11.2018 - 04.2021
General Manager
Staples
03.2017 - 11.2018
Sales Manager
Staples
01.2016 - 03.2017
Operations Manager
Staples
03.2015 - 01.2016
Team Supervisor
Staples
06.2014 - 03.2015
Sales Associate
Staples
02.2011 - 06.2014
Associate of Science - Medical Assisting
Community College of Vermont