Amanda Schnider
council bluffs
Summary
Dedicated service manager with proven skills in customer satisfaction, staff training, and operational efficiency. Committed to enhancing guest experiences through effective complaint resolution and performance improvements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
service manager
Olive Garden
Council Bluffs
01.2023 - Current
- Managed daily operations to ensure smooth restaurant service.
- Trained and mentored staff on customer service best practices.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Resolved customer complaints promptly, leading to enhanced guest satisfaction.
- Oversaw inventory management and ordering of supplies for efficient operations.
- Implemented quality control measures to maintain food safety standards.
- Conducted performance evaluations to foster employee development and growth.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Motivated and supported employees to maintain low turnover.
- Hired and trained service department staff to drive performance.
Togo/Server Trainer
Applebee's Grill + Bar
Elizabeth City
11.2016 - 08.2022
- Trained new servers on menu knowledge and service standards to enhance customer experience.
- Instructed waiters on menu items to elevate customer interactions and service quality.
- Provided one-on-one support to ensure trainees met training objectives and improved service delivery.
- Developed and implemented training materials for effective onboarding.
- Collaborated with management to address customer concerns and enhance satisfaction.
- Provided exceptional service to high volume of daily customers.
- Oversaw daily operations to ensure compliance with health and safety regulations.
- Instructed new staff members on food handling procedures and service techniques.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
Education
GED -
Iwcc
Council Bluffs, IASkills
- Restaurant operations
- Customer service
- Staff training
- New employee hiring
- Performance evaluation
- Schedule coordination
- Task delegation
- Team leadership
- Process improvement
- Time management
- Workplace safety
- Effective communication
- Team collaboration
- Employee motivation
- Relationship building
Certification
serve safe
Timeline
service manager
Olive Garden
01.2023 - Current
Togo/Server Trainer
Applebee's Grill + Bar
11.2016 - 08.2022
GED -
Iwcc