Amanda Schoop
Heath
Summary
Dynamic Garden Center Manager at Timber Run Gardens with a proven track record in boosting sales through innovative merchandising and community engagement. Skilled in plant identification and employee motivation, I excel in creating a safe, inviting environment while implementing effective loss prevention strategies. Passionate about fostering customer loyalty and enhancing brand awareness.
Overview
12
12
years of professional experience
Work History
Garden Center Manager
Timber Run Gardens
04.2022 - Current
- Implemented effective loss prevention measures to reduce shrinkage in high-risk areas.
- Increased sales through creative merchandising displays and promotions.
- Maintained a clean and inviting store environment, prioritizing safety for customers and employees alike.
- Handled customer complaints professionally, resolving issues promptly to ensure repeat business.
- Organized successful community events that promoted the garden center''s brand awareness and increased customer loyalty.
- Recruited top talent by conducting thorough interviews and maintaining an attractive workplace culture.
- Stayed current on industry trends, attending trade shows and conferences regularly to bring fresh ideas back to the garden center.
Exceptional Children Teacher's Assistant
Penn Harris Madison Schools
08.2020 - 05.2022
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
Customer Service Representative
Alick's Home Medical Equipment
12.2012 - 07.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Lakewood High School
9331 Lancer Rd SE Hebron, OH 4302505-1996
Skills
- Health and safety
- Environmental awareness
- Scheduling coordination
- Plant identification
- Garden design
- Employee motivation
Timeline
Garden Center Manager
Timber Run Gardens
04.2022 - Current
Exceptional Children Teacher's Assistant
Penn Harris Madison Schools
08.2020 - 05.2022
Customer Service Representative
Alick's Home Medical Equipment
12.2012 - 07.2015
High School Diploma -
Lakewood High School
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