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Customer Success Specialist - West Coast

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A results-driven professional committed to delivering exceptional customer experiences and driving business success through a holistic understanding of the customer journey.
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Experienced with product development, market analysis, and lifecycle management. Utilizes cross-functional collaboration to drive product success and adaptability to changing market needs. Strong understanding of strategic planning and execution to achieve business objectives.

 Detail-oriented Accounts Payable Specialist skilled in handling diverse range of accounts payable functions with accuracy, efficiency, and sound judgment. Adept at organizing and prioritizing requirements to maintain tight deadlines and strict financial controls. Accustomed to delivering superior performance in autonomous or team-focused environments. 

Customer Success Manager with a proven track record at Frog Street Press, excelling in software implementation and customer relationship management. Expert in data analysis and process improvement, I have driven high customer retention rates and enhanced user engagement through tailored onboarding and strategic collaboration. Committed to delivering exceptional results and fostering strong client partnerships.

Accomplished and forward-thinking Customer Success Manager with a robust background in driving sales growth across the SAAS, business, manufacturing, automotive technology, GPS technology, marketing, finance, and advertising sectors. Recognized as a top performer, I bring extensive experience in collaborating with C-level executives and cultivating strong, trustworthy client relationships while consistently exceeding sales targets. I hold a bachelor's degree in business and possess a diverse skill set encompassing business development, customer management, and sales. I am adept at working in highly technical sales and customer service environments, with several years of documented achievements in marketing and sales. Self-motivated and results-oriented, I demonstrate strong leadership and team-building capabilities. I am adept at identifying both opportunities and challenges quickly and effectively. My interpersonal and communication skills have significantly contributed to my professional advancement. With over 15 years of proven success in B2B marketing and sales, I am confident that I would be a valuable asset to your team.

For the past five years, I've been working in the IT sector with startups, enterprises, and government organizations, managing SaaS products and full-cycle software development. Having worked across different countries and cultures, I have a high level of adaptability and the ability to navigate diverse business environments effectively. My experience in both strict hierarchical companies and holocratic environment has strengthened my ability to communicate, align stakeholders, and drive results by focusing on value. I excel at problem-solving, always looking for solutions that benefit both clients and internal teams. Continuous learning is a key part of my approach, I actively educate myself to improve processes and enhance sales and customer success strategies.

Amanda Schreiner

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Customer Success Manager

Customer Support Representative II

Customer Service Representative

Merchandise Buyer

Office Administrative Assistant

Assistant Manager

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Customer Success Manager

Customer Support Representative II

Customer Service Representative

Merchandise Buyer

Office Administrative Assistant

Assistant Manager

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