Amanda Schultz
Vinton,IA
Summary
Accomplished Administrative Assistant and Patient Care Technician with a proven track record at DaVita, showcasing exceptional customer service and office administration skills. Excelled in creating efficient digital filing systems and enhancing patient satisfaction through compassionate care. A dedicated team player, adept in Microsoft Excel and fostering professional relationships, significantly contributing to operational excellence and improved patient outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
DaVita
09.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
All Access Manager
DaVita
09.2020 - Current
Patient Care Technician - CCHT
DaVita
05.2017 - Current
- Managed emergency situations effectively, following established protocols to ensure optimal patient safety during critical moments.
- Provided individualized care to patients, constantly monitoring their condition and reporting any changes to the nursing team.
- Contributed to continuous improvement efforts within the department by actively participating in quality improvement initiatives.
- Enhanced patient satisfaction by providing compassionate and timely care to patients in healthcare settings.
- Collaborated with interdisciplinary healthcare teams for improved patient outcomes and streamlined communication among providers.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Performed routine quality control and safety checks on all equipment.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Utilized medical software to document and track patient progress.
- Provided emotional support to patients and their families during difficult times, fostering a sense of comfort and understanding throughout the care process.
- Promoted effective communication among healthcare professionals, acting as a liaison between patients and their providers when necessary.
Education
No Degree - Nursing Education
Purdue Global
Cedar Rapids, IAHigh School Diploma -
John F Kennedy Highschool
Cedar Rapids, IA05-2014
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
Accomplishments
- Managed Vascular Access for Cedar Rapids area.
- Created a vascular access tracker used through out the area to streamline AVF/PD cath placement
- Assisted management with the training of multiple new staff members.
- Held first-point-of-contact for all PCI vascular communications
Certification
- Dialysis Technician Certification- Nephrology Nursing Certification Commission.
Timeline
Administrative Assistant
DaVita
09.2021 - Current
All Access Manager
DaVita
09.2020 - Current
Patient Care Technician - CCHT
DaVita
05.2017 - Current
No Degree - Nursing Education
Purdue Global
High School Diploma -
John F Kennedy Highschool