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Amanda Sclafani
Saint Charles,MO
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
Work History
Office Manager
Marty's 1st. Stop
Danville, VT
07.2025 - 05.2026
- Implemented office procedures that improved operational efficiency and streamlined administrative tasks.
- Trained new employees on policies and procedures, fostering a collaborative work environment.
- Led initiatives to enhance team productivity through effective resource allocation and task prioritization.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Administrative Assistant
The John Stewart Company
San Francisco, CA
08.2023 - 05.2025
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Led project management efforts for multi-channel marketing campaigns, enhancing operational efficiency and execution quality.
Administrative Assistant
RMH Appliance Repair
Danville, VT
12.2020 - 07.2023
- Coordinated staff scheduling and monitored resource allocation to ensure optimal coverage and service delivery.
- Oversaw customer service and organized correspondence, answering and forwarding calls and creating business letters and records.
- Developed client relationships based on trust through effective communication and interpersonal skills.
- Supported clients by handling service requests, answering questions and acting as consistent resource.
- Provided detailed information to assist customers in making informed decisions. regarding options to help customers make decisions.
- Supported clients by handling service requests, answering questions and acting as a consistent resource.
Executive Assistant
Essention Group Inc.
San Francisco, CA
03.2019 - 01.2020
- Executed special projects based on executive team and board member requests, ensuring alignment with strategic goals.
- Organized personal and professional calendars, coordinating reminders for meetings and events to optimize time management.
- Managed and prioritized business and personal correspondence for CEO, enhancing communication flow and responsiveness.
- Executed special objectives and projects in response to executive team and board member requests.
- Attended business meetings and took meeting minutes.
- Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
- Conducted extensive online and phone research.
- Restocked office and break room supplies to maximize team productivity.
Education
High School Diploma -
Sahuaro High School
Tucson, AZ05-2008
Skills
- Scheduling & calendar management
- Project management
- Office administration
- Client relations
- Marketing
- Financial Management
- Organizational skills
- Resourceful
- Deadline-oriented
- Problem Solver
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Excel
Outlook
Timeline
Office Manager
Marty's 1st. Stop
07.2025 - 05.2026
Administrative Assistant
The John Stewart Company
08.2023 - 05.2025
Administrative Assistant
RMH Appliance Repair
12.2020 - 07.2023
Executive Assistant
Essention Group Inc.
03.2019 - 01.2020
High School Diploma -
Sahuaro High School