AMANDA SCOGGINS
Franklin,GA
Summary
Business professional with a strong background in risk resolution and customer service. Expertise in analyzing account histories and investigating complex cases, leading to effective resolutions and enhanced customer satisfaction. Currently pursuing a BS in Business Administration with a focus on Human Resource Management.
Overview
28
28
years of professional experience
Work History
Risk Resolution Specialist
WALMART, INC.
04.2025 - Current
- Analyze account history, activity, and patterns to determine appropriate resolutions in accordance with company policies and risk guidelines.
- Investigate complex customer and account concerns through in-depth research, risk assessment, and sound judgment, leading to effective resolutions.
- Collaborate with internal teams to resolve complex cases, facilitating additional research and specialized support to enhance resolution outcomes.
- Handle sensitive account information while maintaining confidentiality, accurate documentation, and quality standards.
SAM ACE – ART
WALMART, INC.
11.2024 - 04.2025
- Managed customer escalations, resolving concerns effectively and ensuring satisfaction.
- De-escalated complex situations while balancing customer experience, company policy, and organizational risk.
- Conducted in-depth account investigations to identify activity patterns, policy concerns, and appropriate resolutions.
- Investigated accounts for returns abuse and fraud, closing accounts based on established criteria to mitigate risk.
Senior Resolution Coordinator-ART
WALMART, INC.
06.2023 - 11.2024
- Resolved complex customer concerns through thorough account research and effective problem-solving, enhancing customer satisfaction.
- Managed high case volumes while ensuring accuracy and confidentiality, upholding quality standards and policy compliance.
- Collaborated across departments to address complex cases, maintaining comprehensive documentation of research and resolutions.
Nutrition Specialist
Heard County School System
Franklin, GA
09.2020 - 10.2023
Cashier Floor Supervisor
Everything Outdoors
Carrollton, GA
03.2020 - 08.2022
Data Entry Clerk
Data Plus
Dallas, GA
08.2007 - 12.2012
Clerk Typist
Loss Control Contract Typist
Marietta, GA
01.1999 - 08.2008
Education
Bachelor of Science - Business Administration, Human Resource Management
SOUTHERN NEW HAMPSHIRE UNIVERSITY
11-2026
Skills
- Risk assessment
- Account investigation
- Data analysis
- Dispute resolution
- Issue resolution
- Client relations
- Team collaboration
Timeline
Risk Resolution Specialist
WALMART, INC.
04.2025 - Current
SAM ACE – ART
WALMART, INC.
11.2024 - 04.2025
Senior Resolution Coordinator-ART
WALMART, INC.
06.2023 - 11.2024
Nutrition Specialist
Heard County School System
09.2020 - 10.2023
Cashier Floor Supervisor
Everything Outdoors
03.2020 - 08.2022
Data Entry Clerk
Data Plus
08.2007 - 12.2012
Clerk Typist
Loss Control Contract Typist
01.1999 - 08.2008
Bachelor of Science - Business Administration, Human Resource Management
SOUTHERN NEW HAMPSHIRE UNIVERSITY