Amanda Scott
Prairie View,IL
Summary
Veterinary technician with 16 years of experience in veterinary medicine. Have helped to build a cohesive practice staff to assist with the daily needs of the practice, help create policies and procedures to ensure efficiencies and ease for clients and provide positive experience for both patients and their caregivers.
Overview
17
17
years of professional experience
Work History
Lead technician/Practice Manager
Aberdeen Animal Hospital
01.2017 - Current
- Manage equipment and help maintain supplier relationships
- Create weekly staff schedule
- Oversee training of staff and evaluate staffing needs to assist practice growth
- Assist DVM with surgeries and monitor anesthesia
- Perform routine dental cleaning
- Administer medications prescribed by DVM
- Run patient laboratory tests and provide results to DVM
- Assist with client questions to ensure best outcome for client and patient
- Administer vaccines.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
Veterinary assistant/Customer service representative
Aberdeen Animal Hospital
01.2007 - 01.2017
- Accurately determine appointment needs for proper scheduling
- Assisted DVM and lead tech with patient visits
- Helped clients with billing questions
- Assisted lead tech with giving patients medicine and vaccines
- Helped prep patients for surgeries
- Collected fecal samples for testing
- Cleaned examination rooms and office to ensure clean environment for patients and clients
- Patient restraint to maintain doctor and staff safety
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
Bachelors in Liberal Arts And Sciences - Psychology
University of Illinois Chicago
Chicago, IL01.2009
Prerequisite work and transferred to different college -
Harper College
Palatine, IL01.2007
Skills
- Workflow Planning
- Managing Files and Records
- Resource Management
- Managing Practice Operations
- Supply Ordering
- Practice Management
References
Provided upon request
Timeline
Lead technician/Practice Manager
Aberdeen Animal Hospital
01.2017 - Current
Veterinary assistant/Customer service representative
Aberdeen Animal Hospital
01.2007 - 01.2017
Bachelors in Liberal Arts And Sciences - Psychology
University of Illinois Chicago
Prerequisite work and transferred to different college -
Harper College
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