Amanda Scott
Savannah,TN
Summary
Dynamic Patient Service Representative with extensive experience at Lifespan Health, excelling in insurance verification and conflict resolution. Proven track record of enhancing patient satisfaction through exceptional customer service and effective problem-solving. Skilled in maintaining HIPAA compliance and managing appointment scheduling, fostering a welcoming environment for patients and staff alike.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Lifespan Health
Savannah
10.2015 - Current
- Handled patient registration processes, maintaining accurate records and data entry.
- Facilitated communication between patients and healthcare providers to enhance care coordination.
- Managed insurance verifications and authorizations to minimize billing discrepancies.
- Resolved patient concerns through effective problem-solving techniques, improving satisfaction rates.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Software to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
Customer Service Representative
Walmart
Elizabeth City, NC
10.2008 - 03.2014
- Resolved customer inquiries, providing timely and accurate information to enhance satisfaction.
- Assisted in training new team members on customer service protocols and systems.
- Managed inventory levels, ensuring product availability for customers at all times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Operate a multi camera security system for the loss prevention department.
- Operate and effectively run cash register for purchases,l and returns.
Education
Associate Of Arts - Criminal Justice
Henry Ford College
Dearborn, MI05.2006
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Scheduling appointments
- Medical terminology
- Patient greeting
- Eligibility determination
- Medical insurance
- Data entry proficiency
- Document filing
- Conflict resolution
- Medicaid
- Electronic health records
- Verbal and written communication
- Phone etiquette
- Healthcare industry
- Patient follow-up
- Appointment confirmation
- Appointment reminders
- Typing number wpm
- Phone and email etiquette
- Problem-solving
- Money handling
- Patient check-in
Accomplishments
Employee of the Month May 2019
Timeline
Patient Service Representative
Lifespan Health
10.2015 - Current
Customer Service Representative
Walmart
10.2008 - 03.2014
Associate Of Arts - Criminal Justice
Henry Ford College