Amanda Serna
6425 Pine Park Place , Albuquerque,NM
Summary
Detail-oriented administrative assistant with over 20 years of experience in office management and problem-solving. Skilled in data entry, medical terminology, and maintaining confidentiality, contributing to improved operational processes and enhanced workplace collaboration.
Worked on Med/Surgery Floor inpatient unit. 27 patient care.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
VA Medical Center
1501 San Pedro NE, Albuquerque, NM
04.2002 - 10.2023
- Managed scheduling for executive meetings and appointments, ensuring efficient use of time.
- Coordinated communication between departments to streamline information flow and enhance collaboration.
- Maintained accurate records of patient data and administrative documents, supporting compliance requirements.
- Developed and implemented office procedures that improved operational efficiency and reduced errors.
- Oversaw inventory management for office supplies, optimizing resource allocation and reducing waste.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Physical Therapy Certification
Pima Medical School
Albuquerque, NM02-1998
No Degree - Track Mechanic, Certification
US Army
Aberdeen Improving Grounds02-1993
Skills
- Customer service
- Data entry
- Computer skills
- Medical Terminology
- Team Player
- Bed Board Management
- TMS Training
- All office law guidelines
- Strong problem solver
- Office management
- Excel spreadsheets
Timeline
Administrative Assistant
VA Medical Center
04.2002 - 10.2023
Physical Therapy Certification
Pima Medical School
No Degree - Track Mechanic, Certification
US Army