Amanda Shanks
Louisburg,KS
Overview
8
8
years of professional experience
2009
2009
years of post-secondary education
1
1
Certification
Work History
Early and late stage creditcard collections
Usbank service center
Overland Park, Kansas
11.2010 - 09.2016
- Taking in and outbound calls.
- Working and managing accounts in my queue.
- Managed accounts for 30 days at a time.
- Build report with customers to understand why they are behind on their credit card or line of credit.
- Worked early 0-60 days past due.
- Moved to late stage after 2 years 120-160 days past due.
- Work with customer to resolve debt.
- Offer to break up payments.
- Offer to make a payment now and call back in 30 days to make another payment to pay down debt.
- Work with customers and offer hardship programs, settlements and payment arrangements.
- Keep record of each payment made and account number.
- Make sure customer is made aware of negative impact if arrangements are not made.
- Speak with customer and find their reseaon for delay.
- Work off reason for delay and setup arrangements.
- Rebuttling skills
- Continuously had 100 percent calls
- Earned awards
- Continuously maxed out in bonus in early and late stage.
- Would max out in bonus 11 months out of the year.
- Very hard worker.
Collections Agent
Convergys
Olathe, Kansas
11.2008 - 11.2010
- Managed inbound and outbound calls to discuss account balances.
- Assisted customers in understanding payment options.
- Documented customer interactions in the collections management system.
- Maintained accurate records of payment arrangements and agreements.
- Educated clients on credit policies and potential impacts of delinquency.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Created repayment plans based on account holders' financial status and repayment abilities.
Education
Plaza Academy
Kansas City , KsSkills
- Debt negotiation
- Payment resolution
- Collections management
- Regulatory compliance
- Conflict resolution
- Documentation accuracy
- Account management
- Financial education
- Effective communication
- Problem solving
- Time management
- Performance tracking
- Research
- Attention to detail
Certification
- Bronze award
- Shield award
- Silver award
Timeline
Early and late stage creditcard collections
Usbank service center
11.2010 - 09.2016
Collections Agent
Convergys
11.2008 - 11.2010
Plaza Academy