Amanda Shelby
California
Summary
Resourceful Senior Operations Manager with 25 years of experience in logistics, supply chain,and operations management. Proven track record in driving process improvements, reducing costs,and increasing efficiency. Skilled in distribution and warehouse optimization, change management, procurement, inventory control, continuous improvement and leadership development. Proficient in SAP, Six Sigma, and Lean methodologies.
Overview
24
24
years of professional experience
Work History
North America Warehouse Operations Manager
KNAUF INSULATION
01.2023 - Current
- Company Overview: Remote
- Manage all day-to-day operational aspects of North America's distribution network consisting of over 2 million square feet of warehouses, more than $500 million in finished goods and assets across the US.
- Developed key performance indicators (KPIs) for all North American warehouse locations measuring productivity and inventory accuracy leading to improved performance in areas such as load times, IRA, and customer complaints in each warehouse.
- Managed relationships with third-party logistics providers (3PLs), ensuring timely delivery of goods while maintaining cost-effective performance reducing annual cost by 3.2 million dollars.
- Optimized layout/design of 7 warehouse facilities to maximize space utilization while improving workflow efficiencies decreasing average load times by 13 minutes.
- Instituted continuous improvement programs aimed at enhancing warehouse operations and reducing costs ultimately improving picking cycle times by an average 19 minutes per order.
- As the project manager lead the implementation of EWM, using RFID, to improve inventory accuracy by 13% and reduce customer complaints, saving $250k over six months.
- Reduced operational costs by 8% by optimizing storage space utilization and implementing vendor negotiation strategies for material handling equipment reducing annual equipment maintenance costs by $1.2m annually.
- Developed and implemented standard operating procedures for all warehouse processes across North America which include a warehouse audit program and a competitive warehouse excellence program improving our training program and new hire retention by 9%.
- I Lead a team of 190 members, including warehouse managers and staff providing training and guidance to ensure efficient and safe operations.
- Remote
Sr. Warehouse/ Logistics Operations Manager
KNAUF INSULATION
Shasta Lake, CA
11.2019 - 11.2023
- Company Overview: Shasta Lake, CA
- I lead the daily operations of a 250k sqft. warehouse directly supporting the distribution of finished goods 24/7.
- Was awarded for best customer service in North America. 2021, 2022, 2023.
- Recognized as a Leadership Role Model and helped train and develop 5 production supervisor and 1 warehouse manager.
- Responsible for setting ambitious performance goals, continuously improving and establishing workflow policies, processes, and procedures that enhance speed and efficiency without compromising safety, or product quality.
- Developed and deployed a warehouse benchmarking and best practices program using Six Sigma and the DMAIC process for all 5 warehouses in North America resulting in improved output efficiencies by increasing available shipping slots by 16%.
- Improved shipments on time and in full delivery rate, inventory record accuracy, and shipment accuracy for multiple locations. These actions increased storage capacity by 6 million lbs. or 140k sqft. of storage space in three facilities.
- Monitor key metrics and perform periodic audits of system configuration and operational processes; developed and implemented action plans for improving any unsatisfactory results.
- Reduce operating cost by 2.3% by optimizing warehouse and distribution activities such as pick, pack, and load times and equipment's care and maintenance.
- Improved warehouse training program using TWI methodologies resulting in improved retention, reduced customer complaints 55% and improved inventory accuracy by 3.9%.
- Lead 23 warehouse employees, providing motivation, support and guidance to all employees, through development, mentorship and performance reviews.
- Shasta Lake, CA
Regional Operations Manager
JAVELIN LOGISTICS
Newark, CA
10.2016 - 11.2019
- Company Overview: Newark, CA
- Ensured a safe work environment for 150+ employees, enforcing compliance with laws, regulations, and organization policies.
- I directly managed all transportation, distribution, fulfillment, inventory, customer service, airfreight activities and special projects operations for my region.
- Participated in all business development aspects of my region from strategic planning to conducting site SWOT analysis with a strong understanding of financial statements and results.
- I was responsible for overseeing the recruiting, hiring, retention for my region and assisting facility managers with their labor and training goals.
- Managed 5 P&Ls with a $35m annual budget to ensure effective financial accuracy and organizational cost savings.
- Responsible for customer consulting activities, contract/pricing negotiations and vendor relation.
- Created and implemented a continuous inventory processes and control systems achieving 99.98% IRA reducing customer complaints by 43%.
- Developed and implemented transformation and change management plans to drive process changes in transportation, freight optimization, warehousing & distribution efficiency through improved technology while improving work place culture and retention and reducing labor cost by 19% annually in the first year. Ability to both conduct analysis and lead teams while serving in other interim roles in sales, and HR.
- Newark, CA
Sr. Supply Chain and Operations Manager
US ARMY
03.2001 - 11.2016
- Led a 36-member team in strategic planning and implementation of logistic and procurement management projects.
- Managed the accountability and continuous inventory of $300M of government equipment. Integrated sound operational best practices into core operating functions, resulting in enhanced compliance, superior response time, and seamless communication with both vendors and customers.
- Executed responsibilities as a primary account manager of a $150M annual budget, reviewing and approving all requisitions and procurements through weekly reviews.
- Negotiated contracts with outsourced suppliers and vendors, developed and managed statements of work and service level agreements while ensuring the standards were met.
- Commended by executive leadership for successfully training and leading a cross-functional team of logisticians and managers through the integration of requisition and receiving operations into an SAP based automated logistics ERP system.
Education
MASTER'S - SUPPLY CHAIN & LOGISTICS
GOLDEN GATE UNIVERSITY
BACHELOR'S - BUSINESS MANAGEMENT
GOLDEN GATE UNIVERSITY
ASSOCIATE - BUSINESS MANAGEMENT
COLUMBIA SOUTHERN UNVERSITY
Military Service
United States Army, United States, Sfc/ E7, Sgt. Audie Murphy Leadership Excellence Award (2008), Army Supply Excellence Award for large unit (2008, 2012), Army Supply Excellence Award for large unit Runner-up (2006)
Timeline
North America Warehouse Operations Manager
KNAUF INSULATION
01.2023 - Current
Sr. Warehouse/ Logistics Operations Manager
KNAUF INSULATION
11.2019 - 11.2023
Regional Operations Manager
JAVELIN LOGISTICS
10.2016 - 11.2019
Sr. Supply Chain and Operations Manager
US ARMY
03.2001 - 11.2016
MASTER'S - SUPPLY CHAIN & LOGISTICS
GOLDEN GATE UNIVERSITY
BACHELOR'S - BUSINESS MANAGEMENT
GOLDEN GATE UNIVERSITY
ASSOCIATE - BUSINESS MANAGEMENT
COLUMBIA SOUTHERN UNVERSITY