AMANDA SHEPHERD
Chuluota,Florida
Summary
Professional customer service representative looking for a new job Attentive Police Dispatcher bringing 8 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
8
8
years of professional experience
Work History
Member Services Representative
Disney
04.2023 - 07.2023
- .Full Time Employee - 40 hours a week
- Interact and develop long term profitable relationships with our members by determining their financial needs and presenting and offering the best financial solution in a digital work environment
- Works within the sales and support teams for the achievement of Member satisfaction, revenue generation, and long-term account goals in line with company core values and winning behaviors
- In addition, Digital Branch Specialist are responsible for interaction with members by telephone and electronic correspondence providing friendly, efficient, quality service and accurate information
- Follows all Credit Union policies and procedures
- Responsible for identifying and building a network of Member contacts through qualified leads, referrals, telephone canvassing and utilization of all available electronic communication means with the purpose of creating financial opportunities
- Outbound calling for Member Service and Sales, following the 2/2/2 program
- Ensures that all Members' needs are met and commitments to them are kept; providing '5 Star Service' to every member, every time
- Promotes the credit union's objective and promotions by using advisory skills and cross-selling additional products and services to deepen the business relationship while improving the credit union's profitability through continued loan growth and increased assets placed with the branch
- Has thorough knowledge of the consumer loan process
- Ensures all loan documentation meets and exceeds quality control standards.
Customer Service Representative
City of Marco Island
05.2022 - 12.2022
- Full Time Employee - 40 hours a week
- Answers phones and assists with customer complaints, questions, and requests regarding billing and payments; escalates concerns, issues or complaints to senior staff when unable to address or resolve within position's scope of authority or responsibility
- Provides front-line customer service in the intake and processing of utility bills, parking tickets, and various other payments from customers
- Creates and updates work orders for meter change outs, new connections, disconnections, turn offs and locks
- Composes, types, and edits a variety of correspondence, reports, memoranda, and other material ensuring accuracy
- Maintains files and records ensuring compliance with established policies and regulatory guidelines
- Collects payment by accepting cash, check or charge from customers and makes change for cash customers
- Efficiently and accurately posts payments to accounts
- Generates and reviews various records, reports and associated documentation to ensure accuracy and completion of billing and accounts maintenance functions
- Demonstrates professional courtesy, tact and diplomacy in all communications with internal and external customers
- Performs tasks in accordance with City policies and procedures and regulatory standards governing the work
- Assists with collection of past due balances
Dispatcher
Lee County Public Safety
07.2021 - 11.2021
- Full Time Employee - 36/48 hour rotating shifts
- Answers multi-line telephone system
- Process emergency and non-emergency calls
- Transmits and receives transmissions on a complex 800 MHz trunked radio system
- Make decisions as to categorization of emergencies received from 9-1-1 calls
- Strategic selection of emergency apparatus to accomplish the goals of saving lives and property
- Uses computers, telephones, radios, maps and printed resource materials to process emergency information accurately and quickly.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Dispatcher
Sanford Airport Authority
02.2020 - 12.2020
- Full Time Employee - 36/48 hour rotating shifts
- Answers multi-line telephone system
- Process emergency and non-emergency calls
- Transmits and receives transmissions on a complex 800 MHz trunked radio system
- Make decisions as to categorization of emergencies received from 9-1-1 calls
- Strategic selection of emergency apparatus to accomplish the goals of saving lives and property
- Uses computers, telephones, radios, maps and printed resource materials to process emergency information accurately and quickly.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Dispatcher
NASA
08.2019 - 02.2020
- Full Time Employee - 40 hours a week
- Answers multi-line telephone system
- Process emergency and non-emergency calls
- Transmits and receives transmissions on a complex 800 MHz trunked radio system
- Make decisions as to categorization of emergencies received from 9-1-1 calls
- Strategic selection of emergency apparatus to accomplish the goals of saving lives and property
- Uses computers, telephones, radios, maps and printed resource materials to process emergency information accurately and quickly.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Dispatcher
Orange County Fire Rescue
03.2015 - 03.2019
- Full Time Employee - 36/48 hour rotating shifts
- Answers multi-line telephone system
- Process emergency and non-emergency calls
- Transmits and receives transmissions on a complex 800 MHz trunked radio system
- Make decisions as to categorization of emergencies received from 9-1-1 calls
- Strategic selection of emergency apparatus to accomplish the goals of saving lives and property
- Uses computers, telephones, radios, maps and printed resource materials to process emergency information accurately and quickly.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Education
High school or equivalent -
Garnet Valley High School
Garnet Valley, Pennsylvania06.2009
Skills
- Critical Thinking
- Decision-Making
- EMS Dispatch
- Police and Fire Procedures
- Computer Skills
- Map Reading Skills
- Basic Life Support Understanding
- Computer-Aided Dispatching
- Works Well Under Pressure
- Active Listening
- Data Entry
- Information Gathering and Relay
Location
I am currently located in Florida, but i am in the process of moving to Tucson, Arizona no later than December 1, 2023. Can move sooner if job requires faster relocation.
References
Professional Reference
Allison Mcgrady - 911 Dispatcher and Trainer
407-462-1590
alleykatt22@gmail.com
Professional Reference
Kim Austin - 911 Dispatcher and Trainer
703-655-2332
keaustin83@gmail.com
Professional Reference
Jennifer Sullivan - 911 Dispatcher and Trainer
407-493-2417
jsullivan@osaa.com
Timeline
Member Services Representative
Disney
04.2023 - 07.2023
Customer Service Representative
City of Marco Island
05.2022 - 12.2022
Dispatcher
Lee County Public Safety
07.2021 - 11.2021
Dispatcher
Sanford Airport Authority
02.2020 - 12.2020
Dispatcher
NASA
08.2019 - 02.2020
Dispatcher
Orange County Fire Rescue
03.2015 - 03.2019
High school or equivalent -
Garnet Valley High School