Amanda Sherlock
Mechanicsburg,PA
Summary
Driven professional with proven history in customer service, known for enhancing customer experiences. Consistently adaptable to changing needs and reliable in delivering results. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
10
10
years of professional experience
Work History
Front End Manager
The Pennsylvania Bakery
09.2019 - Current
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved customer complaints promptly, reinforcing the company's commitment to exceptional service standards.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Social Media Designer
The Pennsylvania Bakery
09.2019 - Current
- Conceptualized and designed promotional materials for events, driving increased attendance and visibility for the organization.
- Managed multiple design projects simultaneously while meeting tight deadlines and maintaining exceptional attention to detail.
- Optimized existing visual assets, reducing file sizes without compromising quality for faster web performance.
Wedding Consultant
The Pennsylvania Bakery
09.2019 - Current
- Provided exceptional customer service, addressing client concerns promptly and professionally throughout the entire planning process.
- Collaborated with clients to create customized design concepts that reflected their personal style and vision.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Enhanced client experience with personalized attention, understanding cultural traditions, preferences, and unique needs of each couple.
Artist
Self Employed
01.2015 - 09.2019
- Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product
- Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients regularly.
- Made use of materials, such as ink, watercolors, computer software, acrylic paints, and pencils to complete unique pieces for customers.
- Successfully balanced multiple commissioned projects, delivering high-quality work within tight deadlines.
Education
Associate of Science - Business
Harrisburg Area Community College
Harrisburg, PA08.2024
Skills
- Customer service
- Administrative skills
- Adobe Photoshop
- Client communication
- Cash register operation
- Social media, logo, and graphic design
- Image editing
- Digital graphics
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front End Manager
The Pennsylvania Bakery
09.2019 - Current
Social Media Designer
The Pennsylvania Bakery
09.2019 - Current
Wedding Consultant
The Pennsylvania Bakery
09.2019 - Current
Artist
Self Employed
01.2015 - 09.2019
Associate of Science - Business
Harrisburg Area Community College
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