Amanda Shields
Olympia,USA
Summary
Experienced Coordinator with over 10 years in front-office operations, scheduling, billing, and patient care across dental, retail, and hospitality sectors. Improved workflow efficiency and managed insurance claims and reconciliations while achieving month-end collection targets. Skilled in multi-tasking, prioritizing demands, and utilizing SoftDent, Dentrix, and QuickBooks.
Overview
11
11
years of professional experience
Work History
Practice Administrator
Artistic Dentistry
Tucson, Arizona
10.2023 - 07.2025
- Coordinated new patient intake, ensuring efficient check-in, accurate documentation, and timely scheduling of initial and follow-up appointments
- Prepared and managed surgical case folders to ensure documentation accuracy and procedure readiness
- Presented treatment plans to patients, clarifying procedures, costs, and next steps to facilitate informed decisions
- Coordinated prescription requests and responded to after-hours patient inquiries to support timely care
- Processed insurance EFT payments and followed up on outstanding balances and claims
- Submitted insurance claims, drafted supporting narratives, and completed pre-determinations to support approval workflows
- Liaised between patients, providers, and insurance companies to enhance communication and improve care coordination
- Managed daily operations of a busy dental practice.
Patient Care Coordinator
Ina Dentistry
Tucson, AZ
04.2022 - 10.2023
- Input new patient information into SoftDent; ensure all new patient forms are complete, including insurance and referrals
- Update and maintain both existing and new patient’s information
- Communicate with various insurance companies to verify insurance of new and existing patients
- Perform cost analysis and develop financial plan for patients
- Prepare routing slips and day ahead schedules for hygienists, assistants, and doctor
- Print and complete prep notes for next day appts – including missing information, insurance details, account balance etc
- Confirmed daily schedules through email, phone, and automated systems.
- Prepare and participate in daily huddle for all office employees
- Monthly reconciliation of patient EOB and receivables
- Month end deadlines and collection goals consistently met
- CPR Certified
Salon / Bridal Coordinator
Tullia Salon & Spa
Tucson, AZ
03.2021 - 04.2022
- Managed and executed bridal event services to enhance client experience both onsite and remotely
- Finalize and confirm stylist and salon schedules on a daily basis
- Identified schedule conflicts and proposed solutions to ensure seamless operations
- Initial contact for guest both in person and via phone
- Assist with salon social media and advertisement
- Conducted training sessions for employees on various coordinator tasks to enhance team efficiency.
- Perform open/close duties (enable security system, print stylist schedule, assist stylist with maintenance of salon floor)
- Validate and reconcile monetary values of safe, cash drawers and daily payments (cash, check, or credit card)
- Provided product knowledge to clients, enhancing their understanding and satisfaction with salon merchandise
Accounting Assistant/ Customer Service Representative
Tucson Iron & Metal
Tucson, AZ
12.2019 - 12.2021
- Greet, assist, and attend to customers via phone, weigh scale, and face to face
- Create and assist new customers with accounts and payment processing
- Assisted accounting manager in reconciling invoices, payroll, and daily cash, ensuring accuracy and timely processing.
- Entered accounts payables for seven sub-companies in QuickBooks and processed credit card payments, streamlining payment operations.
- Validate and verify monetary values of safe and cash drawers, process payments (cash, check, or credit card)
- Researched and resolved transaction and accounting discrepancies promptly with minimal supervision, enhancing accuracy in financial reporting.
- Daily bank account audits and verification to cash fund on site
- Make cash and credit deposits for various sub companies utilizing Quickbooks.
- Perform basic office task such as filing, data entry, answering phones, processing the mail, maintain office stock room.
- Provided support for personal errands for owners and office staff to enhance workflow efficiency.
Office Specialist
Zeus Nestora
Tucson, AZ
02.2016 - 11.2019
- Reconcile leadership transactions for company credit card on a monthly basis
- Quarterly validating of internal stock transfers versus usage
- Coordinated bookkeeping activities in QuickBooks, ensuring accurate invoicing and timely accounts payable processing
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Executed record filing system, enhancing document organization and management for easier retrieval and compliance
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Managed payroll for over 400 personnel
- Monitored and tracked employee leave time, maintaining accurate records to support payroll and compliance requirements
Front Desk Secretary
FLSmidth
Tucson, AZ
10.2015 - 12.2015
Assistant Store Manager
Torrid
Tucson, AZ
12.2014 - 08.2015
Education
Associate of Applied Science - Culinary Arts
Pima Community College
Tucson, AZ05-2013
High School Diploma -
Willcox High School
Willcox, AZ05-2010
Skills
- Patient intake coordination
- Insurance claim processing
- Care coordination
- Patient financial planning
- HIPAA and OSHA regulations
- Scheduling optimization
- Practice marketing
- Customer relationship management
- Team collaboration
Timeline
Practice Administrator
Artistic Dentistry
10.2023 - 07.2025
Patient Care Coordinator
Ina Dentistry
04.2022 - 10.2023
Salon / Bridal Coordinator
Tullia Salon & Spa
03.2021 - 04.2022
Accounting Assistant/ Customer Service Representative
Tucson Iron & Metal
12.2019 - 12.2021
Office Specialist
Zeus Nestora
02.2016 - 11.2019
Front Desk Secretary
FLSmidth
10.2015 - 12.2015
Assistant Store Manager
Torrid
12.2014 - 08.2015
Associate of Applied Science - Culinary Arts
Pima Community College
High School Diploma -
Willcox High School