Amanda Shipley
Jacksonville,NC
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
6
6
years of professional experience
Work History
CNA
Independence Village of Columbus (Parkside Court)
Columbus, IN
01.2010 - 09.2011
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Monitored food intake and output as directed by nursing staff.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
Waitress
Cozy Bar and Grill
Columbus, IN
09.2010 - 05.2011
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Prepared checks accurately and processed payments promptly.
- Bussed tables as needed during peak hours.
- Communicated daily specials to customers.
- Participated in team meetings to discuss new menu items or changes in policy.
- Organized take-out orders efficiently according to customer requests.
- Performed basic math calculations when computing bills for customers' meals.
- Assisted other wait staff members in times of heavy customer traffic.
- Developed positive relationships with regular customers through friendly conversation.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Presented food and beverages to guests at tables.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Stocked service areas with supplies during slow periods.
- Presented menus and answered questions regarding items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
CNA
Home Helpers
Columbus, IN
09.2009 - 11.2009
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Monitored food intake and output as directed by nursing staff.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Provided emotional support to family members during difficult times.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Facilitated communication between patients, family members, and healthcare professionals.
- Observed and reported unusual symptoms and changes to charge nurse.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Used mobility devices to transport patients.
CNA
Columbus Health And Rehab
Columbus, IN
07.2008 - 05.2009
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Provided emotional support to family members during difficult times.
- Helped residents walk with or without self-help devices.
- Used mobility devices to transport patients.
- Distributed drinking water and nourishment to residents.
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Waitress
Papas Grill
Columbus, IN
05.2008 - 09.2008
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Performed basic math calculations when computing bills for customers' meals.
- Organized take-out orders efficiently according to customer requests.
- Participated in team meetings to discuss new menu items or changes in policy.
- Served alcoholic beverages responsibly in accordance with state laws.
- Provided accurate change for cash transactions using a cash register system.
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed positive relationships with regular customers through friendly conversation.
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Cashier/Customer Service
Walmart
Columbus, IN
01.2006 - 08.2008
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
Front Desk Receptionist
Great Clips
Columbus, IN
01.2006 - 12.2007
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Education
Associate of Science -
Oklahoma City Community College
Oklahoma City, OK04-2019
CNA - CNA
Ivy Tech Community College of Indiana
Indianapolis, IN07-2008
High School Diploma -
Columbus East High School
Columbus, IN05-2008
Skills
- Front Office Management
- Guest Relations
- Customer Service
- Appointment confirmation
- Office Organization
- Telephone Etiquette
- Scheduling
- Effective Planning
- Word Processing
- Team Collaboration
- Scheduling appointments
- Listening Skills
- Travel Coordination
- Appointment Scheduling
- Conflict Management
- Oral and writing communication
- Meeting Scheduling
- Issue handling
- Time Management
- Problem-solving skills
- Task Delegation
- Researching skills
- Cash Handling
- Basic accounting
- Mail handling
- Filing
- Office supplies ordering
- Staff Management
- Complex Problem-Solving
- Customer assistance and interaction
- Email and telephone decorum
- Strategic Planning
- Package and mail receipt
- Handling Complaints
- Menu knowledge
- Order Management
- Menu Memorization
- Order Accuracy
- Food Running
- Safe Food Handling
- Guest Engagement
- Food inspection
- Table Bussing
- Beverage Preparation
- Table Setting
- Sales expertise
- Menu presentation
- Ordering Procedures
- Positive and professional
- Relationship Management
- Regulatory Compliance
- Liquor, wine, and food service
- Guest Relations Management
- Strong Work Ethic
- Guest Seating
- Dining customer service
- High-volume dining
- Check payment processing
- Fundraising
- Flexible Schedule
- Answering Phones
- Data Entry
- Food Distribution
- Event Setup
- Organized and Efficient
- Adaptability and Dependability
- Fundraising Events
- Community Outreach
- Teamwork and Collaboration
- in Driver's License
- Community Service
- Positive Attitude
Timeline
Waitress
Cozy Bar and Grill
09.2010 - 05.2011
CNA
Independence Village of Columbus (Parkside Court)
01.2010 - 09.2011
CNA
Home Helpers
09.2009 - 11.2009
CNA
Columbus Health And Rehab
07.2008 - 05.2009
Waitress
Papas Grill
05.2008 - 09.2008
Cashier/Customer Service
Walmart
01.2006 - 08.2008
Front Desk Receptionist
Great Clips
01.2006 - 12.2007
Associate of Science -
Oklahoma City Community College
CNA - CNA
Ivy Tech Community College of Indiana
High School Diploma -
Columbus East High School