Itzella Penaloza
Yakima ,WA
Summary
enhancing patient and customer satisfaction through expert patient care and efficient front desk management. Skilled in medical office administration and customer service, demonstrated by streamlining operations and improving productivity. Holds a CNA Certification, embodying a blend of compassionate care and organizational prowess. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
1
1
Certification
Work History
CNA
ANS
Yakima Wa
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Front Desk Receptionist
Contract Services
Yakima Wa
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Education
High School Diploma -
Eisenhower High School
Yakima Wa Skills
- Patient Care
- Patient Transfers
- Indirect Patient Care
- Medical office administration
- Health Education
- CNA Certification
- File Organization
- Call Routing
- Front Office Management
- Office Organization
- Cash Handling
- Customer Service
- Scheduling
- Skilled in Software
Certification
CNA
Languages
Spanish
Full Professional
Timeline
CNA
ANS
Front Desk Receptionist
Contract Services
High School Diploma -
Eisenhower High School