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Amanda Shores
Guymon
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSummary
Results-oriented Retail Manager with 2 years of diverse experience in retail and training roles. Demonstrated expertise in Accounting, Budgeting, Loss Prevention, and Policy Implementation, enhancing operational efficiency.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of post-secondary education
14
14
years of professional experience
Work History
Accounting Clerk
Golden Mesa Casino
Guymon
10.2024 - Current
- Reconciled daily cash transactions with gaming revenue and operational reports to maintain financial integrity.
- Reviewed accuracy of cashier and jackpot financial documents to ensure compliance.
- Maintained detailed financial records in accounting software and spreadsheets for accurate reporting.
Player Services Representative
Golden Mesa Casino
Guymon
06.2024 - 10.2024
- Greeted patrons, discussed promotions, created players club cards, and informed patrons about player services to foster engagement.
- Informed guests about gaming options and promotions to elevate their overall experience.
Optician
Guymon Vision Clinic
Guymon
05.2015 - 09.2024
- Guided clients in selecting frames that complemented their style and color preferences.
- Assisted in dispensing eyeglasses and contact lenses to customers.
- Resolved customer concerns appropriately.
- Communicated product features and benefits to help customers make informed eyewear choices.
- Prepared eyeglass work orders and instructions.
- Took optical measurements for customer eyewear.
- Adjusted frame and lens positions to ensure optimal fit and comfort for clients.
- Visually verified and interpreted prescriptions.
- Ensured frames were coordinated with facial and eye measurements and optical prescriptions.
- Fabricated lenses to meet prescription specifications.
- Managed incoming calls to provide information and support.
- Handled insurance verifications for customer transactions.
- Welcomed patients to establish a friendly and professional atmosphere.
Retail Manager
Steeles and Deals
Guymon
01.2014 - 01.2015
- Directed retail staff to enhance operational efficiency and customer service.
- Led sales team to achieve and exceed sales targets through strategic training and motivation.
- Monitored sales floor to ensure customer satisfaction.
- Welcomed and provided assistance to customers in a friendly manner.
- Responded to customer questions and complaints.
- Managed recruitment, training, and evaluation processes to build a skilled and effective team.
- Achieved sales goals by implementing effective strategies and team collaboration.
- Created budgets.
- Conducted stock inventory procedures to ensure accurate product levels.
- Performed personnel duties such as recruitment, interviewing, hiring, training, evaluation, discipline, job termination.
- Coordinated employee schedules to ensure optimal staffing levels for operations.
- Instruct staff on how to handle difficult and complicated sales.
- Establish and implement policies, goals, objectives, and procedures for their department.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Enforce safety, health, and security rules.
- Sold clothes, home goods, electronics.
- Used magnetic card readers, PDAs, credit card machines, cash registers, security cameras.
- Used magnetic card readers, PDAs, credit card machines, cash registers, security cameras.
Employment Training Specialist
Habitational Training Specialist
Guymon
09.2013 - 01.2014
- Conducted training sessions for diverse organizations, focusing on skill development.
- Directed job training programs for developmentally disabled adults to improve employment opportunities.
Supervisor
Stage Stores
Guymon
11.2012 - 01.2014
- Sold a variety of clothing items to customers in retail environment.
- Oversaw daily operations of a retail department, ensuring efficient workflow.
- Managed accounting functions to ensure accurate financial reporting.
- Oversaw personnel processes, including training and disciplinary actions.
- Welcomed customers and provided assistance in selecting merchandise.
- Supervised sales team to maximize performance and achieve targets.
- Sold clothes.
- Used magnetic card readers, PDAs, credit card machines, cash registers, security cameras.
- My accomplishments included: I was recruited by the Steele store to become store manager.
Education
Associate of Science - Healthcare Administration
08.2008 - 04.2010
High school diploma - General Studies
Skills
- Accounts receivable
- Financial analysis
- Client invoicing
- Budget management
- Data entry
- Attention to detail
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Financial software
- Data confidentiality
- Fraud detection
- CPT coding
- ICD-10
- Medical terminology
- Cash handling
- Clerical expertise
- Computer operation
- Computer skills
- Computer literacy
- Desktop applications
- Windows
- Filing
- Scheduling
- Receptionist
- Scheduling appointments
- Employee training
- Training
- Communication skills
- Client communication
- Customer service
- Phone Etiquette
- Strong communication
- Organizational skills
- Teamwork
- Service orientation
- Pressure management
- Critical thinker
- Accurate and detailed
- Merchandising
- Retail management
- Store management
- Disabilities expertise
- Typing
- SKILLS
- Accurate and detailed
- Pressure management
- Teamwork
- Scheduling appointments
- Time management
Timeline
Accounting Clerk - Golden Mesa Casino
10.2024 - Current
Player Services Representative - Golden Mesa Casino
06.2024 - 10.2024
Optician - Guymon Vision Clinic
05.2015 - 09.2024
Retail Manager - Steeles and Deals
01.2014 - 01.2015
Employment Training Specialist - Habitational Training Specialist
09.2013 - 01.2014
Supervisor - Stage Stores
11.2012 - 01.2014
University of Phoenix - Associate of Science, Healthcare Administration
08.2008 - 04.2010
Guymon High School - High school diploma, General Studies