Amanda Silva
Myrtle Beach,SC
Summary
Bilingual Customer Service Professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Ride Share Driver
Uber and DoorDash
06.2022 - Current
- Keep meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
- Achieve high customer ratings on post-trip surveys for timeliness, communication, going above and beyond, and customer service.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
Customer Service Representative
Cigna
10.2022 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Accurately obtain and enter patient information, including shipping, insurance and payment information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Manager
AutoZone
02.2019 - 04.2021
- Assisted Store Manager with supervising, training and developing store personnel.
- Operated cash registers and followed established cash handling duties, including deposits, petty cash, and lane accountability.
- Addressed customer concerns and resolved them with a goal of turning a complaint into a compliment.
- Assumed responsibility for the store operation and commercial department in the Commercial Sales Manager and Store Manager’s absence on assigned shifts.
Education
High School Diploma -
High Point High School
Beltsville, MD05.2011
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Bilingual
- Detail-oriented mindset
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Customer Service Representative
Cigna
10.2022 - 08.2024
Ride Share Driver
Uber and DoorDash
06.2022 - Current
Sales Manager
AutoZone
02.2019 - 04.2021
High School Diploma -
High Point High School