Amanda Simonds
East Newport,ME
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring seven years of relevant work experience to your team.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
Northern Light Center for Family Medicine and Residency
Bangor, ME
01.2024 - Current
- Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries
- Maintained accurate patient records by updating personal information, medical history, and insurance details in the electronic database
- Scheduled and rescheduled appointments as provider schedules changed
- Facilitated patient scheduling and appointment management to enhance operational efficiency.
- Collaborated with multidisciplinary teams to coordinate patient care effectively across services.
- Streamlined communication between patients and healthcare providers to improve workflow processes.
Customer Service Representative
Lincare
Fairfield, ME
01.2018 - 11.2023
- Provided outcome-based solutions for our physician referral sources and existing patient population
- Submitted new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
- Prepared and analyzed the billing and setup paperwork for patient services
- Worked closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
- Recommended potential products or services to management by collecting patient information and analyzing customer needs
- Actively participated in the training of new customer service and sales
- Resolved customer inquiries through comprehensive product knowledge and effective communication techniques.
Stay at Home Mom
My Family
07.2017 - 01.2018
- Managed household tasks including light housekeeping, laundry, and grocery shopping
- Coordinated schedules and logistics for family activities, optimizing time management.
- Developed and implemented educational activities to foster children's learning and development.
- Resolved conflicts and facilitated communication among family members to maintain harmony.
- Managed daily household operations, ensuring efficiency and organization.
- Established routines that promoted consistency and stability within the household environment.
Customer Service Representative
First Community Care LLC Hermon Maine
Hermon, ME
01.2015 - 07.2017
- Answer Telephones
- Establish and maintain customer records
- Process accounts
- Batch paperwork for submission to Billing department
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
LL Bean Bangor Maine
Bangor, ME
11.2014 - 01.2015
- Placed customer orders via phone
- Answered product questions regarding color, how it fits etc.
- Transferred to other departments when needed
Student
04.2014 - 10.2014
Stay at Home Mom
07.2012 - 04.2014
- Managed household, providing care and nurturing for children, and ensuring the smooth functioning of family life, often including tasks like meal preparation, budgeting, scheduling, and educational activities.
Assisted Activity Coordinator
Spectrum Generations Augusta Maine
Augusta, ME
11.2011 - 07.2012
- Assisted with daily program schedule
- Assisted consumers with program activities, ambulating, hygiene, administered medication and toileting
- Performed clerical duties such as monthly progress notes
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Scheduling appointments
- Patient greeting
Timeline
Patient Service Representative
Northern Light Center for Family Medicine and Residency
01.2024 - Current
Customer Service Representative
Lincare
01.2018 - 11.2023
Stay at Home Mom
My Family
07.2017 - 01.2018
Customer Service Representative
First Community Care LLC Hermon Maine
01.2015 - 07.2017
Customer Service Representative
LL Bean Bangor Maine
11.2014 - 01.2015
Student
04.2014 - 10.2014
Stay at Home Mom
07.2012 - 04.2014
Assisted Activity Coordinator
Spectrum Generations Augusta Maine
11.2011 - 07.2012