Amanda Smith
Owosso,MI
Summary
Dedicated store team member with strong communication and problem-solving skills. Proven ability to enhance customer satisfaction and maintain high inventory standards, ensuring a positive shopping experience.
Overview
12
12
years of professional experience
Work History
Store Team Member
Tractor Supply Company
09.2024 - Current
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained inventory accuracy through regular stock checks and replenishment procedures.
- Operated cash register, processed transactions efficiently, and ensured balanced cash drawers.
- Ensured cleanliness and organization of sales floor to enhance customer shopping experience.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Handled customer inquiries and resolved issues promptly to maintain high satisfaction levels.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Cleaned counter areas, break room, Dog Wash, Chick Days enclosure, floor and restrooms to meet safety and sanitation regulations.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Ensured compliance with all company policies related to safety, security, health regulations, resulting in fewer incidents and injuries.
- Helped achieve sales targets by identifying upselling opportunities and promoting loyalty programs to customers.
- Boosted sales with effective product recommendations based on customer needs and preferences.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- Trained new team members, ensuring they were well-prepared for their roles.
- Conducted price changes and markdowns, ensuring accuracy and compliance with corporate guidelines.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Cared for chicks, ducks and other poultry birds during stores Chick days event. Closely monitoring all birds health and well being. Cleaned tanks, filled feeders, and added Hydro Hen to drinking water. Followed all laws by selling the correct amount of birds required by law, boxed birds properly and prepared new bird owners by answering any questions they might have. Gained a vast knowledge of laying hens, color of eggs, breeds of chickens and how to care for them throughout their lifetime.
- Completed customers online orders and provided easy pick up in the store or curbside.
- Loaded and unloaded large orders for customers when needed.
- Filled propane tanks and followed all safety procedures while doing so.
Site Leader
Interstate Building Maintenance Corporation
12.2022 - 03.2024
- Supervised daily cleaning operations to ensure compliance with safety and sanitation standards.
- Developed cleaning schedules to optimize workflow and resource allocation across multiple sites.
- Conducted quality inspections to maintain high standards of cleanliness and client satisfaction.
- Coordinated inventory management for cleaning supplies, ensuring adequate stock levels at all times.
- Resolved customer complaints regarding cleanliness issues promptly, enhancing service reputation.
- Ensured timely completion of all cleaning tasks by effectively delegating responsibilities among team members and monitoring progress throughout the shift.
- Optimized team performance by conducting regular evaluations and identifying areas for improvement.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Resolved conflicts within the team professionally, fostering positive relationships among crew members.
- Communicated repair needs to maintenance staff.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Assistant Head Housekeeper
Comstock Inn and Conference Center
05.2019 - 04.2021
- Supervised housekeeping staff, ensuring adherence to cleanliness standards and operational procedures.
- Coordinated daily scheduling of housekeeping assignments to optimize workflow efficiency.
- Monitored inventory levels of cleaning supplies and equipment, reducing waste through strategic ordering practices.
- Developed and maintained checklists for room inspections, improving consistency in guest satisfaction scores.
- Addressed guest complaints and requests promptly, fostering positive relationships and repeat business.
- Maintained a safe working environment by enforcing safety protocols and conducting regular inspections.
- Improved guest satisfaction by promptly addressing concerns and ensuring cleanliness throughout the property.
- Coordinated deep-cleaning projects during off-peak periods to keep the property looking fresh year around.
- Ensured proper storage techniques were followed for cleaning chemicals, maintaining a safe work environment for all employees.
- Oversaw laundry operations to ensure timely delivery of clean linens for the entire hotel property.
- Managed housekeeping team effectively for timely room turnovers and consistent high-quality results.
- Established effective communication channels between housekeeping staff, front desk personnel, and maintenance teams for seamless operations.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Handled requests for extra linens, toiletries and other supplies.
- Communicated repair needs to maintenance staff.
Customer Service Representative
Kroger
12.2013 - 04.2019
- Led customer service team to enhance satisfaction through effective communication and problem resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
- Developed customer service manual to standardize procedures across all departments.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Shiawassee RESD
Corunna, MISkills
- Goal-oriented mindset
- Workplace safety
- Strong communication and interpersonal skills
- Store opening and closing
- Inventory and stocking
- Product knowledge
- Store policies and procedures
- Meeting sales goals
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Reliability and punctuality
Timeline
Store Team Member
Tractor Supply Company
09.2024 - Current
Site Leader
Interstate Building Maintenance Corporation
12.2022 - 03.2024
Assistant Head Housekeeper
Comstock Inn and Conference Center
05.2019 - 04.2021
Customer Service Representative
Kroger
12.2013 - 04.2019
High School Diploma -
Shiawassee RESD